Macy’s Inc is on the nation’s premier retailers.  The company operates more than 700 department stores under the nameplats Macy’s and Bloomingdales.  Macy’s operates stores in 45 states, and the District of Columbia, Guam, and Puerto Rico.  Macy’s corporate offices are located in Cincinnati, OH.  Macy’s was formed from the merger of multiple different stores which were all operated by Federated Department Stores Inc. which changed it’s name to Macy’s Inc. on June 1, 2007.

7 West Seventh Street
Cincinnati, OH 45202

Phone Contacts

Main: (513) 579-7000
Customer Service: (800) 289-6229
Toll Free: (800) 417-2831
International: + 1 (513) 573-7912

FAX: (513) 573-2957

Email Contacts

Social Media Contacts


Executive Contacts

Primary Contact
John Harper
Chief Stores Officer
7 West Seventh Street
Cincinnati, OH 45202

Secondary Contact
Carlos Borbolla
Vice President, Customer Services
7 West Seventh Street
Cincinnati, OH 45202

Hal Lawton
7 West Seventh Street
Cincinnati, OH 45202

Lawton is responsible for all aspects of the Macy’s brand, including merchandising, marketing, stores, operations, technology, and consumer insights and analytics.

Or try Macy’s, Inc. Presidential Office toll-free:
1-800-417-2831(between the hours of 8 a.m. and 5 p.m. Eastern Time, Monday through Friday)

Chief Executive
Jeff Gennette
Chairman and Chief Executive Officer
7 West Seventh Street
Cincinnati, OH 45202

Last updated: May 18, 2019.

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