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Can I get refund for a unused return ticket from Lufthanasa? I bought round trip for my wife from cheapOair and used only one way. While coming back
lufthansa refused to change the date as my wife was sick and had to come back earlier than expected to see our family doctor. So, I just went ahead booked one way return from airfrance.  The return ticket from Lufthansa was not used since she already came back, now my question is “Is there any way we can get any refund at all for that unused ticket please?”

With all due respect, Eric, when you are unable to choose between
aggrieved consumers and the entity that is inflicting the harm, then you can no
longer call yourself a consumer advocate. In that hypothetical rare instance
where there is a true draw, a true consumer advocate would offer the benefit of
the doubt to the consumer. You have failed that test miserably, Eric, and for
that you deserve the heavy criticism coming your way.

Your asymmetrical argument that a consumer is unethical when
buying a mispriced item, but a company is not when it intentionally withholds knowledge
of the error until the eleventh hour (depriving the consumer of alternative
arrangements), borders on the absurd.

Let’s try a different scenario and see how difficult it is
for you to determine who is in the wrong:

Let’s say Macy’s inadvertently offers $120 shoes for $40
(the price it intended to offer only to certain customers). It sells many of them,
some to shoppers who were in the store and believed the pricing to be a good promotional
value (Macy’s hadn’t carried them before), and some to others who received word
of the mispricing from their colleagues.

Over 2 months lapse, and Macy’s then forcibly confiscates
the shoes sold to every buyer. Worse, it won’t refund any money until a time of
its choosing.

Tell us, Eric, who would have the high moral ground here?

Where is the condemnation of the company that deliberately suppresses
information for several months, while benefitting from a 3-month interest free
loan from cash-strapped consumers?

Why are you not outraged that, given the false choice
between honoring all tickets or none, the company chose the outcome most
harmful to the innocent?

Why is the motivation of the multitude of buyers so critical
to your analysis that it trumps the unethical tactics of the seller?

To whom can consumers look for protection against injurious corporate
decisions ?

Not you, Eric.

Not you.

I’m so glad I found this site!  I hope that other people can learn from my mistake.  I have been planning a family vacation to the Grand Canyon and national parks in Utah for a couple of months.  One of the first things I did was search for hotel rates.  When I did a google search for “national parks reservations”, the second link listed is “National Park Reservations”, so I clicked.  On their opening page I looked on the list of National Parks and found the Grand Canyon and clicked because I was looking for rates – they don’t list any, they insturct you instead to fill out an online reservation form to get pricing information.  I filled out the form and absentmindedly clicked on the “I agree” to the terms and conditions – big mistake!  If you don’t scroll down on their first page, and you don’t read those terms, and you put in your credit card information, you get swindled.  They are charging people a 10% NON REFUNDABLE fee, just for filling out a form online – ridiculous!  But I didn’t realize it at that point.

Later that evening I realized I made reservations for a hotel on the north rim, not the south rim so I called the number from my email confirmation (on which there was nothing about the fee and under cancellations).  I was informed that I would have a “credit” for my reservation and that I could apply to any further reservations made through them.  I assumed she was talking about applying that credit to the room rate, not a fee.  When I called back several weeks later, I was trying to make reservations (and use my “credit”) at another hotel.  It was at this point I fully realized what was going on  – I was being scammed.  They weren’t applying the credit to the room, just to my original fee of $173.42.  I called back later that day to speak to a supervisor and was told, too bad, we put it in the terms and conditions.  I have also filed a complaint with the Better Business Bureau (in which there have been 29 additional complaints) and have placed a complaint with my credit card company.  In both instances, National Park Reservation has done nothing to resolve my issue.  I just want to spread the news that this company is a scam.  People should go directly to the hotel and make reservations through them.  This company has no affiliation with the National Parks (despite their intentionally descriptive, but false, name).

Thank You – I hope to help others avoid this headache.

Laura Dahl

I would wrap it in paper and then bubble wrap and then clothing and take it in your hold luggage that you are checking in, rather than your carryon.

This past Friday(1/13/2012), I flew with Jetblue on flight 509 from Newark to Ft. Lauderdale. My inflight experience with the flight attendant was horrific. The flight attendant whose name plate read “Jane”, was so rude that half-way through the flight, the lady sitting next to me (total stranger) asked me what had I done to the attendant and if I knew her outside of the flight. Jane refused to serve me inflight beverages, a snack or take my trash at the end of the inflight service. My complaint of the sound jack in the armrest not working was met with a curt “and…”. The outrageous rudeness of the flight attendant is very uncharacteristic of JetBlue crew members, and is more the behavior that I expect from an American Airlines employee. Never in my life have I had an incident with a member of the inflight crew, nor do I expect to be treated so badly during a flight.

Hi Elliott,
Im a visitor from Germany – I fly over to the US once a year to spend my wintertime. This time I got a rental from Thrifty for a couple of weeks. Unfortunately the car got broken into & I didnt buy extra insurance. Thrifty has different insurance offers and in the shop I was only presented the most expensive one which would have been as much as the car itself. Right after the car got broken into I reported the case to the police & returned the car. I talked to the service personal and they said everything is fine. Now Thrifty send me a claim over 1000 $ for a punched in keywhole. How would you react in that case? Id be super greatful for any kind of help. Im a student and I feel pretty ripped off. To me it seems like Thrifty is even here trying to make a big dollar!

I found you site purely by accident and I am really glad I found it.  You have a tremendous amount of information in a well organized manor. I appreciate when I find a site that is so helpful. I notice by your phone number that you are in our nations capitol. I am originally from Alexandria and my brother has a business in D.C.