Elliott is a site that advocates for you.
Founded in 1997 by consumer advocate and journalist Christopher Elliott, its goal is to empower consumers to solve their service problems and to help those who can’t.
Here’s a little more information about our mission and our causes.
If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send us a request and we’ll investigate. Please read our frequently asked questions before getting in touch.
Michelle Bell, training
Michelle Bell manages training for all departments. She works for a non-profit organization in New Orleans.
Teri Bergin, newsletters
Teri Bergin is a physician assistant with an oncology and hematology practice in Central Florida. She oversees our newsletter department.
Rachel Cabrera, research
Rachel Cabrera is the co-director of our research department.
Michelle Friedman, advocacy and editorial
Michelle Friedman manages our editorial coverage and advocacy team. She is a licensed clinical social worker and writer.
Steven Glover, technology
Steven Glover is responsible for ensuring the site operates smoothly.
Chip Hiebler, research
Chip Hiebler co-directs our research department.
Will Leeper, standards and practices
Will Leeper oversees our blog and comment moderation team and ensures our editorial standards are upheld.
Christopher Elliott, founder and publisher
Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please fill out this form. We’d love to have you on board.