Hertz charged me an extra $72. Can I get a refund?
Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Does this cancellation confirmation contain contradictory information?
When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets?
My mom died before I could visit, and JustFly won’t help me get a refund
Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not?
Turkish Airlines made him miss his flight. Then it lost his bag
After a series of mishaps, including a missed flight, Anupam Shovakar wants Turkish Airlines to step up and make things right. So why won’t it?
My husband has six weeks to live. Will Princess refund my cruise?
Marla Osgood cancels her Princess cruise under the worst of circumstances: Her husband is dying of cancer. But the cruise line refuses to refund her vacation, citing its refund policy. Can this vacation be rescued?
Dead chickens and overflowing trash greet guest at dirty VRBO rental
When Terry Flores checks into her VRBO rental, she’s greeted by overflowing garbage and dead chickens. After cleaning up the mess, is she entitled to some kind of refund?
My girlfriend is pregnant, but Sandals won’t refund our Caribbean vacation
Kevin Kordosky’s girlfriend is pregnant, but thanks to the Zika epidemic, they’ll have to cancel their Caribbean vacation. Can they get a refund?
Why won’t Celebrity Cruises cover my therapy bill?
After Marlene Nagy plunges off a waterfall, her cruise line agrees to cover medical expenses. But does that extend to her therapy bill?
My hotel in San Juan closed after the hurricane. Why won’t American Airlines Vacations offer a refund?
Nona Novak’s vacation to Puerto Rico is disrupted when hurricane Maria shuts down her hotel. Why won’t American Airlines Vacations refund her trip?
WOW Air, where’s my compensation for that 14-hour delay?
After a 14-hour delay on WOW Air, Rachael Lopez thinks she’s entitled to some compensation. WOW disagrees. Who’s right?