The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
My airline tickets disappeared. How do I get them back?
What should you do if your airline ticket disappears? It happened to Benjamin Eckstein. Here’s how he got it fixed — and how you can, too.
Vacation rental warning words: don’t book if you see this!
Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.
She returned her rental car, but Avis charged her an extra $4,228
After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that?