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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

Linda Shapiro tries to change her Trainline tickets from Seville to Madrid but can't do it online. She buys two new tickets to get a refund.

She couldn’t change her train tickets on Trainline.com. Can she get a refund?

January 21, 2024May 2, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one?

Aegean Airlines refunds one ticket but not the other. What’s going on?

January 10, 2026April 25, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Avis blindsided Claudia Lockwood with a $4,228 surprise after her last car rental. She's hoping we can get the company to send a refund.

How can I make Avis refund this surprise $4,228 car rental charge?

December 3, 2025April 19, 2022 by Christopher Elliott

Categories The Travel Troubleshooter, Travel Problems

Why would this Vrbo host refuse to let his guest into the property to celebrate her birthday.

Why did this Vrbo host ruin her birthday party?

January 21, 2024April 12, 2022 by Christopher Elliott

Categories The Travel Troubleshooter, Travel Problems

SriLankan Airlines canceled this traveler's flight and then referred him to his online agency, GotoGate. Now what?

Where’s my airline ticket refund from GotoGate? It’s been eight months

April 1, 2024March 7, 2022 by Christopher Elliott

Categories The Travel Troubleshooter, Travel Problems

When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company.

He got into an accident in his Avis car. Why won’t the company take back the vehicle?

January 21, 2024February 28, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Why did Hertz just charge this traveler over $900 for extra days she didn't have the vehicle? Let's find out.

Hertz sent me a $700 bill for eight extra days! How do I get a refund?

January 21, 2024February 15, 2022 by Christopher Elliott

Categories The Travel Troubleshooter, Travel Problems

Donna Fredkove's flight to Newark, booked through MyFlightSearch, is canceled without notice. What does Sun Country owe her?

Her online travel agency canceled her flight but didn’t tell her. Now what?

January 21, 2024February 14, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Cindy Tomlinson made a reservation at TownePlace Suites New York/Chelsea, but then Marriott canceled the stay. What's going on here?

The hotel didn’t open as scheduled. What does Marriott owe me?

January 21, 2024February 9, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The rental company wants her to accept a credit.

Iceland Car Rental charged my card, and my refund is frozen

January 21, 2024February 7, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

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