The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Cynthia Donahue and her husband had tickets on Amtrak’s Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it’s supposed to work? And can this couple ever get their money back?
What should you do if your airline ticket disappears? It happened to Benjamin Eckstein. Here’s how he got it fixed — and how you can, too.
Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?
