The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
There’s no air conditioning in my rental! Does Airbnb’s refund policy apply?
A traveler puts Airbnb’s refund policy for guests to the test after he checks into an apartment without a working air condition.
Help! My cruise line requires a vaccination and now my credits are expiring
Can a cruise line require a COVID vaccination and keep your money if you don’t? As cruise lines loosen their requirements, here’s the answer.
British Airways canceled my flight and now it refuses to give me a refund
When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?
They canceled my cruise. How do I get a cruise credit refund?
During the pandemic, many cruise lines forced customers to accept vouchers for their canceled cruises. That didn’t sit well with some customers. Here’s how to get a cruise credit refund.
Banned by Hertz because of a 10-year-old toll charge
Hertz confiscated Marcus Hall’s loyalty points and banned him for life — all because of a 10-year-old toll charge he didn’t know about. Here’s how to avoid getting banned by Hertz.