The Travel Troubleshooter Archives

When Maulah Halley finds an enormous roach in her Airbnb rental, she checks out and asks for a refund. Can she get her $614 back?

It was the “biggest roach I’ve seen in my life” Should Airbnb refund her stay?

January 19, 2024October 5, 2022 by Christopher Elliott

Where is Herb Sharpe's $528 flight voucher as refund from Air Canada? He's been waiting more than three months.

Where’s my Air Canada voucher for $528? I’ve been waiting more than three months

November 21, 2024October 5, 2022 by Christopher Elliott

The bizarre case of Uncle Rajen's flight to San Francisco is a cautionary tale about flying on Frontier Airlines.

Frontier Airlines lost Uncle Rajen and I want a refund now

January 19, 2024October 3, 2022 by Christopher Elliott

Can Hertz demand additional money even when the accident insurance claim is settled? Read the article to know what happened.

Hertz demands an additional $658 one year after rental. Can it do that?

January 19, 2024October 1, 2022 by Christopher Elliott

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill?

$Expedia promis Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her credit?$

Can I get a refund for these airline credits on Expedia?

January 24, 2024September 26, 2022 by Christopher Elliott

Judy Lambert had to cancel her snorkel trip to Cuba at the last minute. Will her Chase Sapphire Reserve travel insurance cover her?

My Chase Sapphire Reserve travel insurance doesn’t work. Where’s my $15,194?

February 14, 2024September 23, 2022 by Christopher Elliott

He wants his Chase Ultimate Rewards points refunded. But the company says no. Is there a way to get your rewards back?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

May 20, 2025September 20, 2022 by Christopher Elliott

Does Vantage Cruise refund customers after a cancellation? Not always. Here’s what you need to know.

I canceled my Vantage cruise in 2020. I’m still waiting for my refund

January 19, 2024September 19, 2022 by Christopher Elliott

Help, American Airlines canceled my flight and charged me an extra $1,147

March 17, 2025September 16, 2022 by Christopher Elliott

Tour operators have rescheduled their trips, often without giving their customers an option of a tour refund. Can they do that?

Need a tour refund? Try these expert strategies for getting one

June 20, 2024September 15, 2022 by Christopher Elliott

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