Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
VACATION
Two broken Heys bags, one broken promise
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
What to do when you’re feeling low at high altitude
The moment Lia Saunders stepped off the bus from Huanchaco, Peru, to Huaraz last fall, it hit her.
Charged four times for one vacation. Why won’t American Express fix this?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
How to win the war on wrinkled clothes
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
You’ve been warned! Don’t fall for these scams this summer
It happened to Shirley Kroot on a recent visit to Paris: the classic summer vacation scam.
Driving along the Trans-Canada Highway isn’t a road trip. It’s a family culinary tour
The Trans-Canada Highway stretches nearly 5,000 miles and crosses six time zones. If you’re in a rush, you can probably drive it in a week. But add a temperamental SUV, two working parents and three school-age kids, and it turns into a month-long adventure.
Dreaded fees come to vacation rentals
Vacation rental companies are piling on the fees, many of them pure junk. Among the most common: fees for booking, changes and cleaning.
We never asked for travel insurance — can we get our money back?
Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.