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Elliott Report

Elliott Report

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TRAVEL

Should we finally allow phone calls on planes? European regulators think so. This summer, the EU quietly cleared in-flight calls.

Phone calls on planes: Is it time to allow them?

January 19, 2024August 13, 2023 by Christopher Elliott

Should we finally allow phone calls on planes?  European regulators think so. This summer, the EU quietly cleared in-flight cell phones for takeoff, saying that allowing cell phones on planes would allow for more technological innovation.

Categories On Travel
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

December 7, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
In the thrilling tale of Julie Brown's Costa Rica tour, Overseas Adventure Travel cancels her pretrip excursion, leaving her to face unexpected costs. A hidden truth emerges as she seeks answers and battles for fairness, uncovering surprising twists along the way. Will justice prevail, or will she be left to bear the burden alone? Find out in this captivating journey of travel, challenges, and resilience.

Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?

May 27, 2025July 31, 2023 by Christopher Elliott

Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?

Categories The Travel Troubleshooter
If you want to avoid a crowd when you travel, take a number and get in line. There's a crowd of people who want the same thing.

This is how to avoid crowds when you travel

June 23, 2024July 30, 2023 by Christopher Elliott

If you want to avoid a crowd when you travel, take a number and get in line. There’s a crowd of people who want the same thing.

Categories On Travel
My son sat next to the world's worst tourist on a flight from Sydney to Denpasar, Indonesia. His seatmate nursed a bottle of sizzurp -- a potent mix of codeine and Sprite -- and the man twitched uncontrollably for the seven-hour flight to Bali.

Travel tip: Beware of bad tourists this summer! 

June 20, 2024July 9, 2023 by Christopher Elliott

My son sat next to the world’s worst tourist on a flight from Sydney to Denpasar, Indonesia. His seatmate nursed a bottle of sizzurp — a potent mix of codeine and Sprite — and the man twitched uncontrollably for the seven-hour flight to Bali.

Categories Featured, On Travel
Airline experts are warning of a summer travel meltdown. Here's what you need to know to avoid being stranded at the airport.

This is the only guaranteed way to avoid an airline meltdown this summer

January 19, 2024May 14, 2023 by Christopher Elliott

Airline experts are warning of a summer travel meltdown. Here’s what you need to know to avoid being stranded at the airport.

Categories Featured, On Travel
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
If you've tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. Or maybe I should say, a misadventure.

Why are travel refunds taking so long now?

November 8, 2025April 26, 2023 by Christopher Elliott

If you’ve tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. Or maybe I should say, a misadventure.

Categories On Travel
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence?

Airbnb banned me because I used to live in Russia. But it’s complicated.

January 19, 2024April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

October 2, 2024April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

Categories Problem Solved
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