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Elliott Report

Elliott Report

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TRAVEL

Airbnb promises Bart Colen's a refund after his host cancels his rental at the last minute. But months later, the money is still missing. Why? Colen closed his bank account. What can you do if you're getting no Airbnb refund?

No Airbnb refund after I closed my bank account. Now what?

November 7, 2024November 6, 2024 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
When Aer Lingus canceled Thomas Bedsole's flight from Indianapolis to Dublin during the pandemic, it quickly offered him a voucher for $2,484 -- and he quickly accepted.

This $2,484 Aer Lingus flight voucher doesn’t work! Do I still have to pay for my ticket?

November 24, 2025November 4, 2024 by Christopher Elliott

When Aer Lingus canceled Thomas Bedsole’s flight from Indianapolis to Dublin during the pandemic, it quickly offered him a voucher for $2,484 — and he quickly accepted. But almost four years later, the Aer Lingus flight voucher doesn’t work — and the airline won’t help him.

Categories Advocacy
You've probably heard the promise: AI can make your next trip better.

Can AI make your next trip better?

January 18, 2026November 3, 2024 by Christopher Elliott

You’ve probably heard the promise: AI can make your next trip better.

Categories On Travel
What's the worst place to put your passport? Here are a few nighmare travel scenarios.

This is the worst place to put your passport when you travel

January 30, 2025November 2, 2024 by Christopher Elliott

Where’s the worst place to put your passport when you travel? Maybe in the seatback pocket on an overnight flight from Orlando to Paris. Which is exactly where my young son left his.

Categories Safe Travels
With airlines cracking down on luggage, travelers are facing rising fees and stricter enforcement, leading to a new phenomenon: luggage rage. From lost bags to exorbitant fees, passengers are increasingly frustrated. Incidents of rage are on the rise, with some travelers going as far as mutilating their luggage to avoid penalties. As airlines continue to tighten their policies, the situation is only expected to worsen. Will you keep your cool, or will luggage rage get the best of you?

Do you have luggage rage? Here’s how to know — and what to do about it

May 12, 2025September 29, 2024 by Christopher Elliott

If you’ve ever struggled to squeeze your carry-on luggage into a ridiculously tiny overhead bin, or had to repack your bag because it was too heavy, or just lost your luggage, then you may already know luggage rage.

Categories On Travel
It's easy to get treated like a second-class citizen when you travel: Just say the wrong thing.

Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!

June 1, 2025September 8, 2024 by Christopher Elliott

It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.

Categories On Travel
Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Categories On Travel
Danielle Spivack, stranded in Tel Aviv due to war, struggles to get a full refund from American Airlines for her canceled flight. Despite her pleas, the airline insists on adhering to its policy, offering only a travel credit. Will she manage to convince them to make an exception? Read on to find out.

American Airlines canceled my flight. Why do I only get a partial refund?

July 30, 2024July 29, 2024 by Christopher Elliott

Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight. 

Categories Advocacy
Shirley Barchi doesn't want anyone to know she's American when she travels abroad.

These tourists don’t want anyone to know they’re American. Here’s why.

December 27, 2025July 6, 2024 by Christopher Elliott

Shirley Barchi doesn’t want anyone to know she’s American when she travels abroad.

Categories On Travel
If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn't always.

How do I get a refund for my canceled Aerolíneas Argentinas flight?

July 4, 2024July 3, 2024 by Christopher Elliott

If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.

Categories The Travel Troubleshooter
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