TRAVEL TECHNOLOGY

Editorial cartoon showing a frustrated middle-aged guest kneeling on the patterned hotel carpet pointing a complicated remote control at a large wall-mounted TV displaying static, illustrating how smart hotel room technology fails guests trying to perform basic functions like turning on the television

Smart hotel room syndrome: Is technology making your accommodations unusable?

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Smart hotel room syndrome describes the frustration when hotel technology designed to simplify stays actually makes them more complicated. According to a recent Hotels.com survey, 52 percent of hotels now offer tech walk-throughs at check-in because their rooms are too complex for guests to operate without tutorials. The technology saves hotels money on staffing and energy, increases sales through tablet upselling, and collects detailed guest data on usage, sleep duration, and bathroom time. Travel insurance does not cover damages from smart room failures, leaving guests to fend for themselves.

A slow plane comin'.

CONSUMER ALERT: Why your next flight might be stuck in the slow lane—and what to do about it

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If you’re heading to the airport this weekend, you might want to pack a little extra patience. As of midnight Friday, the Department of Homeland Security is out of money, and that means the people keeping our skies safe are back to working for IOUs. (We discussed the effectiveness of federalized security screeners on Saturday, and we’re still having a great conversation if you want to join.)