Help! Chase Ultimate Rewards downgraded my flight — and then canceled it
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
TRAVEL DISRUPTION
Don’t become a victim of delay rage this summer. Here’s how.
If the click of the public announcement system in the boarding area is all it takes to make your heart skip a beat, maybe you’re susceptible to this summer’s travel epidemic: delay rage.
Downgraded on a Lufthansa flight. Where’s my business class refund?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?
The next airline IT outage could happen at any time — are you prepared?
For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen.
He should know. As the author of “Humans vs Computers,” a book about ordinary people caught between wrong assumptions and computer bugs, he’s had a front-row seat to several recent technological meltdowns. And as a software expert, who is based in London, he also understands how fragile and error-prone the airline industry’s current technology infrastructure has become.