TRAVEL ADVICE

Cartoon of a shocked couple standing beside their blue rental Jeep, staring wide-eyed at a small pile of sand on the ground next to the vehicle's tire.

Budget’s $125 sand trap: When does a “dirty” floor mat become a rental car rip-off?

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When Barb and Steve Pfeffer returned their rental Jeep after an eight-day hiking trip in the Pacific Northwest, the drop-off seemed routine. A friendly Budget agent verified the fuel, thanked them, and sent them on their way. It was anything but routine. Two weeks later, they found a $125 cleaning fee on their credit card. The reason? Excessive sand on the floor mats. Budget claimed the debris forced the Jeep out of service for detailing. The Pfeffers, who have rented cars for more than 40 years and never once been charged a cleaning fee, were stunned. They admit there was sand, they had been hiking in national parks for over a week, but they argue a couple of dirty mats hardly justify sending a car to a detailer. The deeper problem is buried in Budget’s contract, in a single phrase that lets the company decide, entirely on its own, what counts as too dirty and what that judgment will cost you.

Editorial illustration showing four silhouetted figures with their hands raised to their heads in confusion or doubt, standing on concentric ring patterns and looking up at a large dark-blue globe of Earth with a giant white question mark hovering in front of it, illustrating how travelers are increasingly questioning the recommendations of professional travel experts in an age of paid influencers and commission-driven advice

Travelers are ignoring the advice of professionals. Here’s why that could be a mistake.

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Travelers are increasingly skeptical of professional advice, ignoring travel agents who collect commissions, influencers paid by destinations, and points bloggers earning kickbacks from credit card companies. A Global Rescue survey shows 85 percent of travelers are concerned about geopolitical instability yet proceed with their plans despite the risks. Cautious skepticism is healthy when evaluating tourism-engine search results and influencer endorsements that dominate Google’s first page. But ignoring U.S. State Department advisories at Level 3 reconsider travel or Level 4 do not travel can lead to serious consequences. The chief medical officer at AXA Partners US says many travelers contract serious diseases and traumatic injuries in risky locations that were easily avoidable by following government advisories.