A little confused about my Groupon credit

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
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Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
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Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

Moizhusein/Shutterstock
Moizhusein/Shutterstock
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

But the trip wasn’t meant to be. Just three weeks before their departure, the State Department warned U.S. citizens to avoid Kenya, and Millman made a frantic call to their tour operator.

Now, Millman and Experience It! are bickering over a refund — a sizeable refund — and she wants me to get involved. I’m not sure if I should.
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Keep us posted on that refund

Duzen/Shutterstock
Duzen/Shutterstock
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.

The Olsons learned about the trip through a brochure in The Washington Post. The AET insert bore the newspaper’s logo, so they assumed that The Post endorsed the tour and would stand behind it if something went wrong.

And then, something went wrong.
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Will travel insurance cover my missed tour?

Douro river. / Photo by furibond – Flickr Creative Commons
Question: We are having trouble with a claim we made on our Allianz travel insurance we bought for our recent trip to Portugal with Vantage Deluxe Travel.
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