Not 100 percent satisfied with my Hawaii tour. Not even close.

Things did not go as planned when Vera Martignetti took a shore excursion offered by Roberts Hawaii on a recent cruise. But it’s a good thing Martignetti knew where to turn for help. Read more “Not 100 percent satisfied with my Hawaii tour. Not even close.”

Allianz refuses flight reimbursement after group tour is canceled

Darleen Hauck’s tour was canceled because of a lack of participants, and she received a refund for the cost of the tour from the tour operator. She would like to be reimbursed for the cost of the airfare as well, but that isn’t going to happen — and sadly, we can’t help. Read more “Allianz refuses flight reimbursement after group tour is canceled”

A little confused about my Groupon credit

Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
Read more “A little confused about my Groupon credit”

Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”

Should my tour operator keep $8,471 to “cover” costs of a canceled tour?

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Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.

But the trip wasn’t meant to be. Just three weeks before their departure, the State Department warned U.S. citizens to avoid Kenya, and Millman made a frantic call to their tour operator.

Now, Millman and Experience It! are bickering over a refund — a sizeable refund — and she wants me to get involved. I’m not sure if I should.
Read more “Should my tour operator keep $8,471 to “cover” costs of a canceled tour?”