When an airline cancels a flight, you’re entitled to a refund. When a hotel turns you away, you get your money back. Same thing when your cruise is canceled or your car rental company doesn’t have the vehicle for which you prepaid.
But put it all together into a tour package, and curiously, the rules change. Just ask AnnMarie LaRosa-Gee, whose March 5 Egypt tour and Nile cruise was called off, for obvious reasons. Egypt is descending into anarchy, and is unsafe for any kind of tourism.
LaRosa-Gee booked the tour directly, paying YMT $6,032. When the tour operator canceled, it offered her two choices: Either rebook the same tour later in the year or transfer all of her credit to a new 2011 tour.
“I could understand this if we had decided to cancel, but since YMT did, it seems like a reasonable expectation to receive a full refund,” she says.
Is this enough compensation? (If you can’t wait to answer, scroll down to take today’s poll.)