Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
Read more “A little confused about my Groupon credit”
Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer. Moizhusein/Shutterstock
But the trip wasn’t meant to be. Just three weeks before their departure, the State Department
warned U.S. citizens to avoid Kenya, and Millman made a frantic call to their tour operator.
Now, Millman and Experience It! are bickering over a refund — a
sizeable refund — and she wants me to get involved. I’m not sure if I should.
Read more “Should my tour operator keep $8,471 to “cover” costs of a canceled tour?”
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire. Duzen/Shutterstock
The Olsons learned about the trip through a brochure in The Washington Post. The AET insert bore the newspaper’s logo, so they assumed that The Post endorsed the tour and would stand behind it if something went wrong.
And then, something went wrong.
Read more “Keep us posted on that refund”
Douro river. / Photo by furibond – Flickr Creative Commons Q uestion: We are having trouble with a claim we made on our Allianz travel insurance we bought for our recent trip to Portugal with Vantage Deluxe Travel.
Read more “Will travel insurance cover my missed tour?”
Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.
White’s online travel agency warned him that he might be too old, and Chang had to pay more for his vehicle because of his youth.
Read more “Should travel companies be allowed to practice age discrimination?”
The blue Danube. / Photo by Happy Hangaround - Flickr Some cases are resolved quickly. Some aren’t.
Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
Read more “A $500 voucher for a missed riverboat cruise? You’ve gotta be kidding!”
Since when has that stopped us from trying? We checked out all the major sites in the Eternal City yesterday, including the Forum, Colosseum, Pantheon and the Spanish Steps.
But we kinda cheated; we had FastPasses.
Read more “Road trip update: Rome wasn’t meant to be seen in a day, but …”
Suzanne Cohen runs the Santa Barbara Adventure Company, a tour operator that offers kayaking trips in California’s rugged but breathtakingly beautiful Channel Islands National Park (no, that’s not hyperbole; check out our coverage from last year if you don’t believe me).
It’s a one-hour ferry ride to the island, and the fare is included in the price of the kayak tour. The ferry is
nonrefundable within seven days of a trip, and so are her tours. But like everything else in life, there are exceptions to that policy.
Read more “Can this trip be saved? The guest canceled — so who covers the refund?”
Here’s another reason to double-check with your tour operator before you take off.
Linda Taylor waited until she was on the way to the airport to send an email to the company running her Morocco tour. Good thing she did; there was no tour.
a bombing and the whole thing had been canceled.
“We cancelled right after the bombing as we always put our clients safety first,” the tour operator said in a message.
Read more “Can this trip be saved? She didn’t make it to Marrakech after all”