When Jeff Balesh buys tickets to see Eric Clapton in Philadelphia, he believes StubHub’s FanProtect Guarantee will give him peace of mind. It doesn’t. Will it ruin his 24th wedding anniversary plans?
When Paul Avron’s daughter buys Coldplay tickets from StubHub, she expects a memorable night out. But as the concert approaches, the tickets still haven’t arrived, and StubHub’s FanProtect guarantee doesn’t work. Can she get her money back?
Roland Nazariyan buys three sets of tickets to a UFC fight through StubHub. But the real battle comes after the event — with StubHub’s customer service department. Two sets of tickets never showed up and were eventually refunded. But the third order, worth $4,605, turned into a heavyweight bout. Who will come out on top?
Charlene Burgett faces every concertgoer’s nightmare when she discovers her expensive StubHub tickets offer no view of Jason Bonham, the drummer she specifically came to see at the Celebrity Theatre in Phoenix. Can she get a refund?
When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact the company. But what about StubHub’s FanProtect Guarantee?
Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert. StubHub delivered the tickets — for the wrong date.Now Gil wants StubHub to cover the $6,784 she had to pay to get into the show.
Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the replacement tickets she has to buy?
Ellen Kwan-Portal just can’t let go of her Adele tickets.
