When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him? “Stuck in a smoky Airbnb in Mexico! Now what?”
Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire. “Should hotels allow smoking? Should they tell you if they don’t?”
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. “There’s no smoke in my hotel room, so what’s this $250 charge?”
Joe Wilson says he didn’t smoke at the Courtyard Boston Lowell. The hotel says he did. Or, to be exact, that he left the room smelling like cigarette smoke.
“He says he didn’t smoke in his room, but Marriott says he did – who’s right?”
Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
“What’s this $50 ‘other’ charge on my rental car invoice?”