Smoked out of the Days Inn

no smokingQuestion: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a non-smoking room and was given a smoking room when I checked it.

I spoke with a manager, who told me he was sorry he couldn’t offer me a non-smoking room. The only rooms the hotel had left to sell were smoking rooms.

So, my question to Wyndham is: Is it their policy to accept a reservation for a non-smoking room when no such room exists? I wrote to Wyndham, but after several emails, it stopped answering.

Ridiculous or not? A $20-a-night fee to “guarantee” a non-smoking room

Editor’s note: I’ve changed my Wednesday feature, “That’s ridiculous!” to make it more interactive. Now you can vote on whether a new fee or practice is — or isn’t — ridiculous. By the way, if you’ve seen something outrageous that you’d like to nominate, please send me an email.

When Teri Salmons clicked on the MGM Grand’s website to reserve a room recently, she found an “unbelievable” new fee.

Next to options for early check-in ($20) and late check-out ($20) she saw a $20 per day fee for “guaranteeing” a non-smoking room.

That’s right. You have to pay extra if you want to stay away from the smoke.

“Most hotels are either all non-smoking these days, or at least the majority of their rooms are non-smoking,” says Salmons, a Baltimore-based consultant. “What will they think of next — pay toilets?”

Latest