There’s no smoke in my hotel room, so what’s this $250 charge?

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. Read more “There’s no smoke in my hotel room, so what’s this $250 charge?”

What’s this $50 ‘other’ charge on my rental car invoice?

Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
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Is something wrong with Hotwire’s smoking filter?

When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that? And is it possible to get a refund?

Read more “Is something wrong with Hotwire’s smoking filter?”

The travel industry cracks down on smokers

Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino Canyon in Tucson, Ariz., recently, she almost choked on her bill, which included a surprise $150 cleaning fee.
Read more “The travel industry cracks down on smokers”

A surprise $250 smoking fee from my hotel — but I don’t smoke!

Wavebreakmedia/Shutterstock
Wavebreakmedia/Shutterstock
Seth Elsen receives a mysterious $250 charge on his credit card after staying at a La Quinta hotel. Now the property’s general manager is hiding from him, he says. Can he get a refund?

Question: I recently stayed at a La Quinta Inn and Suites in Walla Walla, Wash., with two guests. We were there one night, and everything went fine.

Two nights after I checked out, I noticed a $250 charge on my credit card, in addition to the $100 fee for the room. I called, talked with an assistant manager, and was told that it was a smoking charge, and that I needed to talk to the general manager about it.

I asked when she’d be in, and was told the next morning. I didn’t get a call back. I called again during the weekend, talking to other front desk people, trying to find out when the manager would be in.
Read more “A surprise $250 smoking fee from my hotel — but I don’t smoke!”

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