Stuck in a smoky Airbnb in Mexico! Now what?

When Michael Germano finds himself stuck in a smoky Airbnb rental in Mexico, he turns to our advocacy for help. Can we do anything for him? Read more “Stuck in a smoky Airbnb in Mexico! Now what?”

Should hotels allow smoking? Should they tell you if they don’t?

Carol Pitts and her husband are both smokers, but thanks to a little quick thinking and a lot of research, we helped her put out a fire. Read more “Should hotels allow smoking? Should they tell you if they don’t?”

There’s no smoke in my hotel room, so what’s this $250 charge?

When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke. Read more “There’s no smoke in my hotel room, so what’s this $250 charge?”

He says he didn’t smoke in his room, but Marriott says he did – who’s right?

Joe Wilson says he didn’t smoke at the Courtyard Boston Lowell. The hotel says he did. Or, to be exact, that he left the room smelling like cigarette smoke.
Read more “He says he didn’t smoke in his room, but Marriott says he did – who’s right?”

What’s this $50 ‘other’ charge on my rental car invoice?

Hertz dings Jonathan Beyer for smoking in his rental car. But wait — he doesn’t smoke.
Read more “What’s this $50 ‘other’ charge on my rental car invoice?”