During her Sheraton hotel stay, Anna Eardley’s son becomes “sick” all over the room. She spends the rest of the night trying to clean up the problem, leaves a hefty tip for the maid and then dashes home. When she receives an angry call from the hotel manager telling her that she’s responsible for replacing the entire room’s carpet, she worriedly contacts us for help.
Joseph Gordon’s recent stay at the Aruba Marriott Resort & Stellaris Casino did not go as planned. Actually, that may
What’s worse than being stricken with stomach flu on vacation? Maybe it’s being quarantined on a cruise ship with hundreds of other passengers suffering from the same illness.
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?
Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Daniel Vosburgh is afflicted by a mysterious illness while he’s in Mexico. His hotel isn’t answering his complaints, but he thinks he’s entitled to either a refund or credit. Is he?
Gary Garretson has end-stage liver disease and won’t be able to use his airline tickets. Why can’t US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel Troubleshooter for help.
For Carol Margolis, it was an almost-ruptured eardrum.
If you’re holding a nonrefundable airline ticket, the rules are clear: You can get credit, valid for a year from the date of your booking, by informing the airline before your trip. That’s what British Airways’ ticket rules say.
We’ve been hearing a lot lately about the dangers of flying with the flu, and the airlines’ refusal to loosen
Why would anyone get on an aircraft while in the throes of a contagious, debilitating viral infection? Maybe the question should be: Why not?