Rudeness runs rampant for travelers. Is it your fault?

It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa.

It started a debate with a real purpose. Read more “Rudeness runs rampant for travelers. Is it your fault?”

If you want help, please don’t give our advocates orders

When Jensen Hwa is unable to upgrade the firmware in his Canon camcorder, he asks the company for help. Canon promises to perform the upgrade for free, but returns a broken camera to Hwa. Then Hwa tries to tell our advocates how to handle his case. Read more “If you want help, please don’t give our advocates orders”

Home Depot called me “extremely offensive” epithet — where’s my apology?

The first thing Azam Syed wanted me to know is that his name is Azam — not “fgt” or “faggot,” which he claims Home Depot called him in writing. Read more “Home Depot called me “extremely offensive” epithet — where’s my apology?”

Should I turn down cases because of an entitled attitude?

It’s been a busy summer for travel complaints. A little too busy.
Read more “Should I turn down cases because of an entitled attitude?”

“You should all die”

Not the friendly skies. / Photo by wbav - Flickr
Bad flight stories are a dime a dozen, but every now and then, I get one that rises above the others. Like Michelle Vazul’s.
Read more ““You should all die””