Rudeness runs rampant for travelers. Is it your fault?

It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa.

It started a debate with a real purpose. Read more “Rudeness runs rampant for travelers. Is it your fault?”

Home Depot called me “extremely offensive” epithet — where’s my apology?

The first thing Azam Syed wanted me to know is that his name is Azam — not “fgt” or “faggot,” which he claims Home Depot called him in writing. Read more “Home Depot called me “extremely offensive” epithet — where’s my apology?”

Should I turn down cases because of an entitled attitude?

It’s been a busy summer for travel complaints. A little too busy.
Read more “Should I turn down cases because of an entitled attitude?”

“You should all die”

Not the friendly skies. / Photo by wbav - Flickr
Bad flight stories are a dime a dozen, but every now and then, I get one that rises above the others. Like Michelle Vazul’s.
Read more ““You should all die””

Where do TSA agents learn their bad manners?

If you’ve ever been browbeaten, barked at or belittled by a TSA agent — and let’s be honest, who among us hasn’t? — then you’ve got a friend in Sen. Harry Reid (D.-Nev.).
Read more “Where do TSA agents learn their bad manners?”