It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa.
It started a debate with a real purpose. Read more “Rudeness runs rampant for travelers. Is it your fault?”
When Jensen Hwa is unable to upgrade the firmware in his Canon camcorder, he asks the company for help. Canon promises to perform the upgrade for free, but returns a broken camera to Hwa. Then Hwa tries to tell our advocates how to handle his case. Read more “If you want help, please don’t give our advocates orders”
The first thing Azam Syed wanted me to know is that his name is Azam — not “fgt” or “faggot,” which he claims Home Depot called him in writing. Read more “Home Depot called me “extremely offensive” epithet — where’s my apology?”
He clutched a red passport and a boarding pass and wore a confused expression, the kind you slip into when no one speaks your language. The passenger was Japanese, and by my guess, English wasn’t his first — or his second — language.
Read more “Does the TSA really care about your customer experience? Read this before you answer”