The days of silencing customers with a “gotcha” contract are numbered

If he reveals the details of his awful vacation-rental experience, Terry Fedigan is afraid of what might happen. The rental property’s owner could sue — and win.
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Sandals saves a vacation ruined by swimsuit models

Maybe Sandals isn’t just for the beautiful people, after all.
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Should Hilton have the last word on this TripAdvisor takedown?

Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.

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How to read an online review like a pro

Online review sites offer what appears to be helpful information. But it’s not always reliable.

Just a few days ago, Italian authorities fined TripAdvisor $600,000 for failing to adopt controls to prevent false reviews, while at the same time promoting the site’s content as “authentic and genuine.”
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Why won’t Airbnb let me review my ill-fated rental?

Leung/Shutterstock
Leung/Shutterstock
Mandy Fleming’s Airbnb rental couldn’t have happened at a worse place — or time.

Thousands of miles from home, on an extended visit to Hong Kong during the Christmas holidays, she showed up at her apartment with her husband and six-year-old son for an 18-night stay, only to discover the place fell dramatically short of its description.

Now, Fleming has a simple request: She wants to warn others about her substandard accommodations. And she wants my help.

I can’t invoke the British sitcom Fawlty Towers, since this happened at an apartment. But I would if I could. She contacted me a few days after trying, but failing, to fix the many problems in her rental.

And there were many.
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