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RETURN

Kay just wanted the wig she ordered from Amazon. At least, that's what she claimed. The online retailer sent her the wrong hairpiece, and when she tried to return it, Amazon kept her money. Sounds like a case of Amazon falling down on the job, right? Not quite.

You might be a dishonest customer if Amazon does this to you

March 29, 2024June 10, 2023 by Christopher Elliott

As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.

Categories Advocacy, Featured
One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

October 2, 2024April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

Categories Problem Solved
Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Warning! Dropping off your rental car doesn’t mean you’re off the hook

January 29, 2024December 14, 2014 by Christopher Elliott

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.

Categories The Navigator
The customer received a poor-quality item from SmartBargains, contacted them multiple times for a return authorization with no response.

I’m really steamed about a quilt I can’t return

January 23, 2024May 9, 2013 by Christopher Elliott

SmartBargains.com won’t respond to Peter Zapalo’s request for a refund on a quilt he purchased through the site. How do you get the company to listen?

Categories Problem Solved
I bought a refrigerator from Best Buy a few years ago. The first fridge had a problem that could not be fixed, so it was replaced.

My refrigerator is cursed – can you lift the spell?

April 5, 2024November 14, 2012 by Christopher Elliott

Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?

Categories Commentary

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