Our comments are back, baby!*

Our hosted comments are back. Did you miss them?

I know some of you did. You told me the hosted comments below each story were the best part of this site, and that you looked forward to reading them every day.

I hear you. Read more “Our comments are back, baby!*”

Help! Fare Depot canceled my return ticket and left me in Madrid

Thomas Langan is stranded in Madrid, and his travel agency refuses to fly him back home as promised. Is he entitled to a refund? Read more “Help! Fare Depot canceled my return ticket and left me in Madrid”

Warning! Dropping off your rental car doesn’t mean you’re off the hook

Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.
Read more “Warning! Dropping off your rental car doesn’t mean you’re off the hook”

Really steamed about a quilt he can’t return

Ed Phillips/Shutterstock
Ed Phillips/Shutterstock
Question: I ordered a quilt from SmartBargains.com recently. I’ve ordered from them before and always been very happy both with price and quality.

This time, the quality of the item was very poor. I contacted SmartBargains in writing and within 48 hours of receiving the item via their website for a return authorization. Their site says you must have a return authorization to return the item. No response.

After about one week, I contacted them again. No response. A couple days after that I sent yet another email, stating that I was a loyal customer and that they were alienating me by not getting back in touch. No response.
Read more “Really steamed about a quilt he can’t return”

My refrigerator is cursed – can you lift the spell?

Question: I bought a refrigerator from Best Buy a few years ago. The first

Mark Sinderson/Flickr Creative Commons
fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.
Read more “My refrigerator is cursed – can you lift the spell?”