Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction. “Now that I don’t need the miles I purchased, can I get a refund?”
Remember that animated discussion about whether travel agencies should be able to impose their own cancellation penalties?
“Are travel agencies about to make a money grab on refunds?”