Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.
Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it’s just a three-star property. When he asks for a refund, he’s sent a series of form letters. What now?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
Sometimes, even death isn’t a good enough reason for a refund.
When hurricane Irene plowed through the Northeast late last summer, she didn’t just leave half of New England underwater. The storm also ruined a vacation or two, including the tour of Niagara Falls Jim Allendoerfer had set up for his fiancee and her family.
After Ursula Maul’s husband passes away suddenly, she tries to get a refund for his nonrefundable ticket. But neither her online agency, nor her airline, will help her. Does she have any other options?
