When American Airlines changes Neil Gupta’s flight from Seattle to Miami, he asks for a refund. The airline suggests it will give him his money back but then backtracks. Now what?
Sophia Konewko’s Airbnb rental in Siesta Key, Fla., is infested with fleas. The tiny insects have peppered her arms and legs with deep red blisters that don’t stop itching.
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
Do you have the right to privacy in your vacation rental? Meet a guest who thought she did. Until she found a hidden camera.
When Grant Erwin tries to pay for parking at Seattle’s waterfront, a website called ParkWhiz charges him $115 — even though it claims his transaction didn’t go through. Can he get a refund?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
Vacation rental homes are being sold out from under travelers. Here’s how to avoid the problem — and how to deal with a cancellation.
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
When Diane Gottlieb’s tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund for her canceled tour. Can she get her $7,590 back?
