ITA Airways lost luggage problem: Why won’t it cover my expenses?
Jacqueline Bartolini has a lost luggage problem with ITA Airlines. She’s spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who’s right?
REFUND
Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
Has Amazon lost my return package? And where’s my $756?
Did Amazon lose Roberto Cusato’s return package after he gave it to UPS? Amazon doesn’t have it — and is still holding the $756 he paid for the leg compressions.
My online travel agency never sent me a confirmation. Do I still have to pay?
If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.
Help! After suspicious texts from Citibank, I’ve lost $2,500
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?
How to solve this mystery of the missing hotel refund? Check your credit card
Why didn’t Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed?
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
AT&T canceled my phone by accident. Can you help me get back my trade-in credits?
When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.