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Elliott Report

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REFUND

Steven Tabet cancels his timeshare, but Citibank won't help him. How do you fix a Citibank credit card dispute problem?

Citibank credit card dispute problem: Did they just short me $550?

January 15, 2025June 28, 2024 by Christopher Elliott

Steven Tabet cancels his timeshare, but Citibank won’t help him. How do you fix a Citibank credit card dispute problem?

Categories Problem Solved
After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can't. What's going on?

Downgraded on my American Airlines flight to New Zealand — do I get a refund?

May 11, 2025June 26, 2024 by Christopher Elliott

After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.

Categories The Travel Troubleshooter
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. Then Sunwing kept his money.

I never got a receipt for my tour. Can Sunwing keep my $536?

July 1, 2024June 24, 2024 by Christopher Elliott

Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.

Categories Advocacy
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person through Zelle. Bank of America won't reverse the transaction. But should it?

I sent $2,000 to the wrong person on Zelle. Can I get my money back? 

June 26, 2024June 21, 2024 by Christopher Elliott

Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person through Zelle. Bank of America won’t reverse the transaction. But should it?

Categories Problem Solved
Jacqueline Bartolini has a lost luggage problem with ITA. She's spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who's right? 

ITA Airways lost luggage problem: Why won’t it cover my expenses?

December 2, 2024June 19, 2024 by Christopher Elliott

Jacqueline Bartolini has a lost luggage problem with ITA Airlines. She’s spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who’s right?

Categories The Travel Troubleshooter
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Downgraded from business class to economy on KLM. But they messed with the wrong passengers!

May 11, 2026June 17, 2024 by Christopher Elliott

Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Categories Advocacy
Did Amazon lose Roberto Cusato's return package after he gave it to UPS? Amazon doesn't have it -- and is still holding the $756 he paid for the leg compressions.

Has Amazon lost my return package? And where’s my $756?

September 13, 2024June 14, 2024 by Christopher Elliott

Did Amazon lose Roberto Cusato’s return package after he gave it to UPS? Amazon doesn’t have it — and is still holding the $756 he paid for the leg compressions.

Categories Problem Solved
If an online travel agency never sends you a confirmation, do you still have to pay?

My online travel agency never sent me a confirmation. Do I still have to pay?

June 16, 2024June 10, 2024 by Christopher Elliott

If an online travel agency never sends you a confirmation, do you still have to pay? Meet someone who found out the hard way.

Categories Advocacy
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Help! After suspicious texts from Citibank, I’ve lost $2,500

June 28, 2024June 7, 2024 by Christopher Elliott

Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?

Categories Problem Solved
Why didn't Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed?

How to solve this mystery of the missing hotel refund? Check your credit card

June 19, 2024June 5, 2024 by Christopher Elliott

Why didn’t Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed?

Categories The Travel Troubleshooter
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