REFUND Archives

Inna Zaychik ordered a nightstand from Amazon, but despite the company marking it as delivered, she never received it. After multiple chats, emails, and calls with Amazon's customer service, she was left without her nightstand or a refund. Although Amazon initially refused to process a refund, claiming the package was delivered, Inna's detailed paper trail proved otherwise. With the A-to-z Guarantee on her side, and after some advocacy, Amazon finally returned the $95 to her account.

Amazon order problem: Where’s my nightstand?

November 1, 2024August 23, 2024 by Christopher Elliott

Where’s the nightstand Inna Zaychik ordered from Amazon? The company says it’s been delivered, but she doesn’t have it. Can she get a refund?

Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Aer Lingus made me miss my flight. Then it charged me these booking fees!

July 11, 2025August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Deirdre Stewart ordered six bras online and paid with PayPal, but received only two bras in the wrong size and a hideous shower curtain. Despite providing all required documentation, she has been waiting six weeks for a refund through PayPal’s Purchase Protection plan. After numerous frustrating interactions with PayPal’s customer service, including a disturbing call with a supposed supervisor, Deirdre reached out for help. With assistance, PayPal finally resolved her case, refunding her purchase. This bizarre experience highlights potential flaws in PayPal’s protection plan and the importance of documented communication.

I ordered bras, but they sent me a hideous shower curtain

August 20, 2024August 16, 2024 by Christopher Elliott

Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?

When Priya Engel checked into her San Diego vacation rental, she was met with cold water and no heat. Despite numerous calls to Vrbo and the property owner, the issues remained unresolved, forcing her to vacate early. Vrbo initially denied her refund claim, stating she didn't qualify under their Book With Confidence guarantee. Engel's persistence and documentation finally led to a full refund, raising questions about the necessity of explicit guarantees for basic amenities like heat and hot water in rental agreements.

No hot water and no heat in my Vrbo rental. Why can’t I get a refund?

August 31, 2024August 5, 2024 by Christopher Elliott

When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.

Glen Hartness faced an unexpected challenge after mistakenly booking the wrong night at a La Quinta hotel through the Priceline app. Despite promptly notifying both Priceline and the hotel, and receiving a cancellation confirmation from the hotel's front desk, Priceline refused to issue a refund. This frustrating situation highlights the strict enforcement of nonrefundable rates, even for honest mistakes. However, after escalating the issue, Priceline eventually agreed to process the refund, though the ordeal underscored the need for improved booking safeguards.

A Priceline booking problem leads to a nonrefundable hotel room — or does it?

July 29, 2025July 17, 2024 by Christopher Elliott

Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?

When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item.

I returned my custom outfit to Afrikrea, but they kept my money!

July 15, 2024July 12, 2024 by Christopher Elliott

When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item. Why can’t she return it?

Cathy Balsewich's travel advisor offers her an Apple Vacations voucher for $200 at a hotel in the Turks & Caicos. Why doesn't it work? And are tour operator vouchers worth the paper they're printed on?

This Apple Vacations voucher doesn’t work! Can I get my money back?

July 15, 2024July 10, 2024 by Christopher Elliott

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

My mattress was soiled. Can I get a refund from Hilton?

September 5, 2024July 8, 2024 by Christopher Elliott

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on?

Overbilled for my closet repair! Should I sign this nondisclosure agreement?

July 13, 2024July 5, 2024 by Christopher Elliott

After Laurence Bauman’s closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What’s going on?

If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn't always.

How do I get a refund for my canceled Aerolíneas Argentinas flight?

July 4, 2024July 3, 2024 by Christopher Elliott

If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.

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