EU’s new rental car rules could be signpost for US

If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon. Read more “EU’s new rental car rules could be signpost for US”

New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?

When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. Read more “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”

How travelers are tricked into booking

Derrick Lawson had been looking far and wide for an airline ticket from Atlanta to Bangkok when he contacted me in exasperation.
Read more “How travelers are tricked into booking”

Is this a completely lost cause?

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
Read more “Is this a completely lost cause?”

Warning! Not all premium seats are created equal

Airline seat pricing never made much sense to begin with, but leave it to United Airlines to take it to the next level.
Read more “Warning! Not all premium seats are created equal”