Two months is too long to wait for my Yeti refund

Jessica Buczkowski saw a really good price online for a popular insulated Yeti cup that she wanted. She didn’t ask herself why the price was so much lower than everyone else’s. If she had, perhaps this story would not have been necessary. Read more “Two months is too long to wait for my Yeti refund”

Is it ethical for a tour operator to make “such a large extra profit”?

Even though Harold Singer isn’t concerned with his tour operator’s ethics, his recent email suggests we should be. And he’s right. Read more “Is it ethical for a tour operator to make “such a large extra profit”?”

CenturyLink backpedals on a price quote — how about a price adjustment?

George Antoun is quoted a monthly rate of $59 for his Internet and phone service. So why is CenturyLink billing him $76? And can he get a price adjustment?
Read more “CenturyLink backpedals on a price quote — how about a price adjustment?”

Gas prices are down, so why aren’t airfares?

No other event in 2016 will have an impact as massive as the continued slide in fuel prices.

Oil’s fall from grace will influence airline profits more positively than any single event in modern history, predicts Moody’s Investment Service.
Read more “Gas prices are down, so why aren’t airfares?”

Please lie to us!

Do American consumers want to be deceived?

Do they like being lied to?

Those are the provocative questions raised by a recent debate about eliminating restaurant tips. It’s a discussion that rages on, particularly in the travel industry, where consumers are lied to without shame or legal repercussions every day.
Read more “Please lie to us!”