Is it ethical for a tour operator to make “such a large extra profit”?

Even though Harold Singer isn’t concerned with his tour operator’s ethics, his recent email suggests we should be. And he’s right. Read more “Is it ethical for a tour operator to make “such a large extra profit”?”

CenturyLink backpedals on a price quote — how about a price adjustment?

George Antoun is quoted a monthly rate of $59 for his Internet and phone service. So why is CenturyLink billing him $76? And can he get a price adjustment?
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Please lie to us!

Do American consumers want to be deceived?

Do they like being lied to?

Those are the provocative questions raised by a recent debate about eliminating restaurant tips. It’s a discussion that rages on, particularly in the travel industry, where consumers are lied to without shame or legal repercussions every day.
Read more “Please lie to us!”

Don’t get pumped up about great gas prices until you read the small print

Rick Hudnett recently pulled into a Chevron station near his home in Orlando. He wishes he hadn’t.

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Why won’t InterContinental Hotels honor its “best” price guarantee?

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal, and Joan Kozon thinks InterContinental Hotels should honor it.
Read more “Why won’t InterContinental Hotels honor its “best” price guarantee?”