It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport. “Will the rash of recent viral videos have a lasting impact on airline regulation?”
If you travel, you know that delays happen — especially when it comes to checked luggage. Whether you’re cruising, flying or taking the train, a delayed bag is almost inevitable at some point.
So is a lost bag, but let’s not go there today.
“Should I have overlooked this delay on delayed luggage?”
Every now and then people ask me about the three Ps of complaint resolution — patience, politeness and persistence — and which of those is the hardest.
The answer is easy: patience. But don’t take my word for it. Ask Jannette Thomas. After waiting weeks, she wants me to apply pressure to American Airlines to refund her ticket.
“How long should I wait for this refund from American Airlines?”
All Ali Wallick wanted was the hotel room she had booked. Nothing more.