Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
Airline travel can be stressful. You get to the airport hours before your flight, endure the security checks and then spend time trying to find a seat in the departure terminal. And you spend a small fortune on something that is alleged to be food. Then, just when you thought the worst was over, you find out you might not be going anywhere because your flight is overbooked.
Seems like the airlines just don’t get it. You’d think that after United settled with David Dao for the severe injuries he sustained while being forcibly removed from an overbooked flight, airlines would understand that overselling flights and removing already-seated passengers won’t fly as a matter of customer service.
United Airlines has been in the news a lot lately and the stories have been disturbing. It’s been so disturbing to reader Janis Dolnick, who has two upcoming flights booked on United, that she wrote to us to ask what rights she has, if any, should she be asked to leave a flight.
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all.
Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair?
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.