Bumped from my flight to Palm Beach — why won’t American pay up?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
OVERBOOKING
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
What all the recent United Airlines headlines may mean for travelers
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all.
An Aeromexico refund runaround with a surprise ending
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
Unnatural disaster: What to do when your hotel doesn’t have room
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.