My reserved hotel left me stranded during the eclipse

Bill Chromizky and his wife are excited to travel to the path of this summer’s solar eclipse. They book a hotel in advance through Expedia, but when they arrive, they’re told that their reservation had been canceled. The Chromizkys are forced to relocate to a more expensive hotel. Can our advocates bring them some sunshine and reimbursement for their extra expense? Read more “My reserved hotel left me stranded during the eclipse”

Bumped from my flight to Palm Beach — why won’t American pay up?

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”

What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

United we stand, if we’re overbooked you fall

Airline travel can be stressful.

You get to the airport hours before your flight, endure the security checks and then spend time trying to find a seat in the departure terminal. And you spend a small fortune on something that is alleged to be food. Then, just when you thought the worst was over, you find out you might not be going anywhere because your flight is overbooked. Read more “United we stand, if we’re overbooked you fall”

The real reason you can’t use your older son’s airline ticket for your younger son

Seems like the airlines just don’t get it.

You’d think that after United settled with David Dao for the severe injuries he sustained while being forcibly removed from an overbooked flight, airlines would understand that overselling flights and removing already-seated passengers won’t fly as a matter of customer service. Read more “The real reason you can’t use your older son’s airline ticket for your younger son”