Bumped from my flight to Palm Beach — why won’t American pay up?

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”

What is the value of a Spirit Airlines voucher if I can never use it?

Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”

What all the recent United Airlines headlines may mean for travelers

Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle will change air travel — if it does at all. Read more “What all the recent United Airlines headlines may mean for travelers”

I can’t use my Spirit Airlines vouchers — can you help?

Kathy Davis volunteers to give up her seat on an oversold Spirit Airlines flight. Then she can’t use the vouchers. Is that fair? Read more “I can’t use my Spirit Airlines vouchers — can you help?”

An Aeromexico refund runaround with a surprise ending

aeromexicoExtracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

All of which makes Michael Levin’s case so remarkable. He and two friends were scheduled to fly from Sacramento, Calif., to Mexico late last year, and their flight was overbooked. Aeromexico offered them a ticket voucher or a refund, and they chose the refund.

What happened next may help you if you ever need to get a refund from an intransigent airline.
Read more “An Aeromexico refund runaround with a surprise ending”