Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

Here’s the predictable result of using third and fourth-party booking agents

Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now. Read more “Here’s the predictable result of using third and fourth-party booking agents”

What’s the difference between a travel agent and an online agency?

Think booking through an online agency is the same thing as buying through a human travel agent? Think again. I explain the differences.

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