Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there’s a problem: The flight doesn’t exist. Why can’t he get a refund for the bogus ticket?
Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
Patrick Bruce books flights through Orbitz with “free” checked bags — only to learn the airline’s ticket includes no such perk. Who’s responsible for his $540 baggage fee shock?
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?
Laura Hughart has fought Expedia for almost a year to reclaim $500 for a canceled Alaska Airlines flight. But she’s caught in a loop between two airlines and an online travel agency. Will anyone help her?
