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Elliott Report

Elliott Report

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ONLINE TRAVEL AGENCY

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Expedia said it refunded my airline tickets, but it didn’t. What should I do?

September 25, 2024April 24, 2024 by Christopher Elliott

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Categories The Travel Troubleshooter
In this intriguing case, Evonne Hopkins faces a dilemma after booking a room without a private bathroom through SuperTravel. Despite their no-refund policy, she challenges the lack of disclosure. Find out how this situation unfolds and if SuperTravel adjusts its stance in this captivating travel troubleshooter story.

Help! My bed & breakfast doesn’t have a bathroom!

February 5, 2024January 24, 2024 by Christopher Elliott

Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?

Categories The Travel Troubleshooter
When Dale Cerney checks into his resort in Kauai, it doesn't have a reservation for him. Will Booking.com pay for the mistake?

Booking.com lost my reservation! Can you make it pay?

May 13, 2025December 20, 2023 by Christopher Elliott

When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?

Categories The Travel Troubleshooter
Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City.

I had to pay twice for my checked luggage on Avianca. I want a refund!

February 13, 2024July 2, 2023 by Christopher Elliott

Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Why did he pay twice?

Categories Featured, The Travel Troubleshooter
Expedia promis Evelyn Fink a refund on her unused flight credit. But where's the money? And why is she only getting a fraction of her credit?

Can I get a refund for these airline credits on Expedia?

January 24, 2024September 26, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
Hotels offer perks if you book direct. Skip your travel agent and those comparison booking sites. They're pulling out all the stops.

Hotels offer perks if you book direct. But should you?

January 31, 2024January 22, 2018 by Christopher Elliott

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you?

Categories Commentary

I sent Amoma my bank information, but it won’t issue my refund

February 1, 2024September 12, 2017 by Christopher Elliott

Greg Burton books a room well in advance through Amoma for a trip to celebrate his and his wife’s anniversary, but they find their daughter is going to have a baby — during their trip. He cancels and Amoma promises him a refund, but won’t process it without information Burton can’t provide. Can we help?

Categories The Travel Troubleshooter
The recent superstorm that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

After the storm, who has your refund?

January 22, 2024November 24, 2012 by Christopher Elliott

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Categories The Navigator

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