Hotels offer perks if you book direct. But should you?

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you? Read more “Hotels offer perks if you book direct. But should you?”

Why is Travelocity doubling the rate for my hotel room?

When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround? Read more “Why is Travelocity doubling the rate for my hotel room?”

How did a ticketing mistake cost this traveler $675?

When Krishna Addanki used the travel website ExploreTrip to reserve a flight to India, he relied on the site to correctly book him and his infant child on United Airlines. But when he arrived at the airport, a United representative told him that his child wasn’t booked on the flight – and he couldn’t fly that day. Read more “How did a ticketing mistake cost this traveler $675?”

Did JustFly double-charge this traveler and leave her stranded?

When Cindi Baldwin purchased a plane ticket through JustFly.com, she was charged twice for the airfare. Then when she checked in for her return flight, she was told that her ticket was invalid.

Or so she would have our advocates believe. Read more “Did JustFly double-charge this traveler and leave her stranded?”

This traveler has bigger problems than she realizes

Patricia Dougherty searched for “American Airlines” on her iPhone so she could buy seats from Philadelphia to Barcelona. Then she called the phone number that came up first in the search results. Read more “This traveler has bigger problems than she realizes”