I agreed to this American mileage award, but now I want a refund

After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles? Read more “I agreed to this American mileage award, but now I want a refund”

Thanks for the “free” flight, Philippine Airlines! Now how do I redeem it?

When Nathan Thompson’s flight to Manila is subjected to numerous delays, Philippine Airlines promises him a “free” ticket. So why won’t it honor its promise? Read more “Thanks for the “free” flight, Philippine Airlines! Now how do I redeem it?”

Did United Airlines overcompensate this passenger?

Gary Wiener’s question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight delay?
Read more “Did United Airlines overcompensate this passenger?”

Why I love Delta’s new loyalty program – and why you’ll probably hate it

Loyalty programs may be the single greatest scam pulled on the traveling public.
Read more “Why I love Delta’s new loyalty program – and why you’ll probably hate it”

Are new loyalty programs fair to travelers?

Ranglen/Shutterstock
Ranglen/Shutterstock
If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier who’s been trying to score an upgrade from San Francisco to Geneva after surgery to reattach his quadriceps at the knee.

Trying and failing.

For him, the process feels like a bait-and-switch. To avoid being wedged into a Lilliputian economy-class seat for 14 hours, Beeman says he worked hard to earn elite status on Delta. But when he tried to redeem his miles for an upgrade, the airline wanted even more.
Read more “Are new loyalty programs fair to travelers?”