I agreed to this American mileage award, but now I want a refund
After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles?
Thanks for the “free” flight, Philippine Airlines! Now how do I redeem it?
When Nathan Thompson’s flight to Manila is subjected to numerous delays, Philippine Airlines promises him a “free” ticket. So why won’t it honor its promise?
Did United Airlines overcompensate this passenger?
Gary Wiener’s question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight
Why I love Delta’s new loyalty program – and why you’ll probably hate it
Loyalty programs may be the single greatest scam pulled on the traveling public.
Are new loyalty programs fair to travelers?
If you’re unhappy with your loyalty program, join the club. So is William Beeman, a Delta Air Lines frequent flier
No more mileage runs? That’s bad news for everyone
It may be too early to write the obituary for frequent-flier mileage runs — those legendary year-end flights that offer a shortcut to an airline’s coveted “elite” status — but it’s easy to see the end from here.
There’s no such thing as “free” when you travel
Chase lied. United Airlines lied.
Are loyalty programs worth belonging to?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Are airlines moving the loyalty program goalposts?
Every week or so I get a complaint about the elusive nature of loyalty programs.
Consultants help turn frequent flier awards into tickets — for a price
Christine Ballentine is a loyal US Airways customer, and she’s been saving up her frequent-flier miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
Do frequent flier mileage programs make you dishonest?
I’ve been taking the predictable flack from the Flyertalk crowd after my recent tirade against loyalty programs. I don’t mind;
Platinum bind: Elite stragglers get a reprieve from ailing airlines
You’ve probably heard about the extraordinary mileage promotions being offered by many legacy airlines in the United States. Earlier this week, for example, Delta Air Lines offered up to triple flown miles toward elite status on select fares purchased for travel through the summer. But that isn’t the only way in which air carriers are being more generous with their frequent fliers.