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Elliott Report

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MILEAGE

Gary Wiener's question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight delay?

Did United Airlines overcompensate this passenger?

January 26, 2024April 29, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
Why I love Delta's new loyalty program. Loyalty programs may be the single greatest scam pulled on the traveling public.

Why I love Delta’s new loyalty program – and why you’ll probably hate it

January 26, 2024April 22, 2014 by Christopher Elliott

Why I love Delta’s new loyalty program. Loyalty programs may be the single greatest scam pulled on the traveling public.

Categories Commentary
If you're unhappy with your loyalty program, join the club. So is William a frequent flier who's been trying to score an upgrade

Are new loyalty programs fair to travelers?

January 26, 2024March 15, 2014 by Christopher Elliott

… Read more

Categories Commentary
Legendary year-end flights that offer a shortcut to an airline's coveted "elite" status through frequent flier mileage runs.

No more mileage runs? That’s bad news for everyone

January 23, 2024November 2, 2013 by Christopher Elliott

It may be too early to write the obituary for frequent-flier mileage runs — those legendary year-end flights that offer a shortcut to an airline’s coveted “elite” status — but it’s easy to see the end from here.

Categories Commentary
It's time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

Are loyalty programs worth belonging to?

January 23, 2024August 24, 2013 by Christopher Elliott

It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

Categories Commentary
Are airlines moving the goalpost on their loyalty programs? Many customers believe the answer is yes. Here's what you can do about it.

Are airlines moving the loyalty program goalposts?

January 22, 2024May 2, 2012 by Christopher Elliott

Every week or so I get a complaint about the elusive nature of loyalty programs.

Categories Commentary
I've been taking the predictable flack from the Flyertalk crowd after my recent tirade against loyalty programs.

Do frequent flier mileage loyalty programs make you dishonest?

January 19, 2024May 20, 2010 by Christopher Elliott

… Read more

Categories Commentary

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