MARYLAND Archives

Illustrated couple holding StubHub tickets at a concert, looking shocked after their seats were downgraded despite the FanProtect Guarantee

StubHub FanProtect guarantee failed. Here’s how one buyer fought back.

April 16, 2026 by Christopher Elliott

When Jeff Balesh buys tickets to see Eric Clapton in Philadelphia, he believes StubHub’s FanProtect Guarantee will give him peace of mind. It doesn’t. Will it ruin his 24th wedding anniversary plans?

Upon booking a stay through Hotels.com in Ocean City, Md., the traveler arrived to find the hotel closed for the season.

Hang on — are you sure your hotel’s closed for the season?

January 22, 2024August 17, 2012 by Christopher Elliott

When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?

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