If you received a $500 MGM gift card from your family, you would expect it to be worth $500, right? So would I. Unfortunately, this traveler found out his gift card was worth nothing! Can we fix this problem? “Is this $500 MGM gift really worth nothing?”
No, your high-rise hotel isn’t about to sprout wings and fly off into the sunset. But you might forgive Edward Goodman for thinking the Bellagio wants to.
“Airline rules, coming to a hotel near you”
Question: I wanted to ask you about an ATM dispute that occurred last August. I tried to obtain funds from a single ATM in Las Vegas multiple times and my card was continuously declined. I received no cash. The following day, I checked my online banking and it showed that these transactions were pending on my checking account.
I then contacted Bank of America customer service and the representative assured me that if I did not receive any funds then my account would reflect this the following Tuesday.
“Las Vegas ATM stole $990 — can you help recover it?”
It was supposed to be a special birthday celebration for Samantha O’Rourke and ten of her closest friends. They were flying from Appleton, Wisc., to Las Vegas on Allegiant Air. But it ended up being anything but special.
“We were treated horribly,” she says.
“Never yell “Woohoo! Vegas!” before you board an Allegiant flight”
Question: I hope you can help me with a Hotwire Hotel reservation. I booked a three-star “Las Vegas Strip — South Area Hotel” on Hotwire recently. I got a room at Hooters Casino Hotel for $47 per night, plus taxes and fees.
There are two problems with the result. First, it’s not on the Las Vegas Strip; it’s more than half a mile away. And second, it’s listed as a “Super Savings” rate, which Hotwire classifies as “more than 30 percent off retail price.” But most websites have the normal price at about $45 to $50 per night. Where’s the “super” savings?
“No ‘super’ savings on my Las Vegas strip hotel”
Resort fees fall under the category of “nuisance” surcharges because they’re usually so insignificant that they’re not worth fighting. And travel companies know it, which is one reason they keep piling ’em on.
But what happens when these extras rise to the level of a major expenditure?
“Socked with a $450 resort fee — is that fair?”
Mandatory resort fees have been annoying hotel guests for almost as long as I’ve been covering the hotel industry, which is to say, a long time. But how do you persuade a property to remove these unwanted extras from your bill?
In the past, simply asking to have the additional $10 or $20 a night stricken from your bill was enough. Not anymore. Now, your friendly hotel clerk is far likelier to take a hard line when you’re checking out.
“Yes, you can fight a resort fee — and win”