Here’s the predictable result of using third and fourth-party booking agents

Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now. Read more “Here’s the predictable result of using third and fourth-party booking agents”

It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. Read more “It wasn’t my fault. Why should I be penalized for missing my flight?”

Oh, did we say dollars? We meant euros

When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
Read more “Oh, did we say dollars? We meant euros”

“A tough but doable trip has turned into a nightmare”

John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.

Talk about an impossible trip.

But then KLM made it even more impossible when it denied her boarding four times.

“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
Read more ““A tough but doable trip has turned into a nightmare””

Should I have been charged extra for my checked luggage?

Question: I traveled to Europe on a codeshare flight between Delta Air Lines and KLM. Before I left the United States, I carefully checked the size and weight restrictions for my two bags on both the Delta and KLM websites, because I’m an artist and I needed to take rolls of paper with me. I made sure my bags complied.

The trip from Portland, Ore., to Copenhagen, Denmark went off without a hitch; I paid $50 to check a second bag. However, on the flight from Toulouse, France, to Portland, Ore., I had to pay 200 Euros for the second bag. When the gate agent saw my second bag, she declared it “too long,” she never measured it. Although the flight was on KLM, the airport staff worked for Air France. There was no KLM or Delta presence that I could find in that airport.
Read more “Should I have been charged extra for my checked luggage?”