Here’s the predictable result of using third and fourth-party booking agents

Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now. Read more “Here’s the predictable result of using third and fourth-party booking agents”

Does EU 261 apply to our Aer Lingus flight heading to Dublin?

Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261? Read more “Does EU 261 apply to our Aer Lingus flight heading to Dublin?”

It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. Read more “It wasn’t my fault. Why should I be penalized for missing my flight?”

This isn’t how a damaged-bag claim is usually paid!

Has Joshua Ngwang Menang been scammed? First, his baggage was damaged while flying on KLM. Then he was “compensated” with an uncashable check. Read more “This isn’t how a damaged-bag claim is usually paid!”

Denied a lost luggage claim on a technicality — can you help?

When Kelly Paulson’s luggage is lost, she follows the airline’s instructions but is left with no luggage and unexpected expenses. Why? She doesn’t have an “official” claim number. Now what? Read more “Denied a lost luggage claim on a technicality — can you help?”

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