When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
Read more “Oh, did we say dollars? We meant euros”
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself.
Talk about an impossible trip.
But then KLM made it even more impossible when it denied her boarding four times.
“A tough but doable trip has turned into a nightmare,” says Dunlop, a foreign service officer stationed in Iraq.
Read more ““A tough but doable trip has turned into a nightmare””
Question: I traveled to Europe on a codeshare flight between Delta Air Lines and KLM. Before I left the United States, I carefully checked the size and weight restrictions for my two bags on both the Delta and KLM websites, because I’m an artist and I needed to take rolls of paper with me. I made sure my bags complied.
The trip from Portland, Ore., to Copenhagen, Denmark went off without a hitch; I paid $50 to check a second bag. However, on the flight from Toulouse, France, to Portland, Ore., I had to pay 200 Euros for the second bag. When the gate agent saw my second bag, she declared it “too long,” she never measured it. Although the flight was on KLM, the airport staff worked for Air France. There was no KLM or Delta presence that I could find in that airport.
Read more “Should I have been charged extra for my checked luggage?”
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
I almost did (and I’m no airline apologist). But this one’s interesting, and not as easy to fix as it looks.
Read more “Did KLM lie about her ticket refund?”
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Turns out the plane was swapped out at the last minute — a so-called “equipment change” — and there was no room for her pets. “They told me they had no place to put the dogs and I would have to secure another way to get the dogs to Amsterdam and then they would fly them to Dallas,” she says.
Hilliard was unhappy. Not only because she’d made several phone calls before her trip to make sure her dogs could fly, but also because her only option was to buy an expensive ticket on Lufthansa to make her connection. She thinks KLM and its codeshare partner Delta Air Lines, through which she booked the tickets, should refund the price of her new ticket and pay the dogs’ freight, too.
Read more “Is this enough compensation? A partial refund for my dogless flight”