Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now. “Here’s the predictable result of using third and fourth-party booking agents”
Aer Lingus refuses to compensate Cheri Meisels under EU 261 for her canceled flight because it’s taking off from the U.S. Can our advocates get Aer Lingus to issue Meisels the compensation she is due under EU 261? “Does EU 261 apply to our Aer Lingus flight heading to Dublin?”
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary. “It wasn’t my fault. Why should I be penalized for missing my flight?”
Has Joshua Ngwang Menang been scammed? First, his baggage was damaged while flying on KLM. Then he was “compensated” with an uncashable check. “This isn’t how a damaged-bag claim is usually paid!”
When Kelly Paulson’s luggage is lost, she follows the airline’s instructions but is left with no luggage and unexpected expenses. Why? She doesn’t have an “official” claim number. Now what? “Denied a lost luggage claim on a technicality — can you help?”