The 2017 travel forecast: Reduced demand could result in vacation bargains

Where will you go in 2017? If you said “nowhere,” then get in line behind the rest of America. But there’s still time to change your answer — and you might want to. Read more “The 2017 travel forecast: Reduced demand could result in vacation bargains”

That’s a looong drive home, Ms. Jinings

For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault? Read more “That’s a looong drive home, Ms. Jinings”

My microwave died – why won’t GE fix it?

When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect. What to do?
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I didn’t scratch the floor on my vacation rental – why should I have to pay?

1-imageThe circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.

Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.

But before we get to the matter of the bill, let’s rewind to the start of the three-night rental. At first glance, Lyon-Reiser says the home looked “perfect” for her family.
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I canceled my vacation rental, but they’re keeping my deposit

David Smith/Shutterstock
David Smith/Shutterstock
Pat Morin’s vacation rental in Aruba is a disaster — and she hasn’t even left yet. She’s trying to get her money back, but the owner refuses. Is there any hope?

Question: I recently paid a $2,060 deposit to rent a home in Aruba through VRBO. Before I was sent a copy of the lease, I realized that the rental didn’t have enough room for our party of 10, and I notified the owner that I wanted to cancel.

The owner refuses to refund the deposit, saying she runs the rental “like a timeshare.” I don’t even know what that means. That should have been explained in rental agreement, and even more importantly it should be explained to a customer when they are making a $2,060 deposit.
Read more “I canceled my vacation rental, but they’re keeping my deposit”