The 2017 travel forecast: Reduced demand could result in vacation bargains

Where will you go in 2017? If you said “nowhere,” then get in line behind the rest of America. But there’s still time to change your answer — and you might want to. Read more “The 2017 travel forecast: Reduced demand could result in vacation bargains”

Avis navigates a lost GPS back home

David Collins left his pricey GPS in his Avis car rental while rushing to drop it off at the Eugene, Ore., airport. Read more “Avis navigates a lost GPS back home”

That’s a looong drive home, Ms. Jinings

For Janice Jinings, her upcoming vacation in Australia was supposed to be a trip of a lifetime. But has her airline turned it into an adventure of a lifetime? Or is this her online agency’s fault? Read more “That’s a looong drive home, Ms. Jinings”

My microwave died – why won’t GE fix it?

When the brand-new microwave in Michael Schulman’s renovated house breaks, GE balks at a replacement — even though it has a known defect. What to do?
Read more “My microwave died – why won’t GE fix it?”

I didn’t scratch the floor on my vacation rental – why should I have to pay?

The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.

So when Lyon-Reiser was notified that her rental company would pocket her $500 security deposit for allegedly scratching a hardwood floor — damage she insists she did not do — it added insult to her injury.

Now, she wants me to help her get the deposit back, even though there are photos of the damage (above), which she says are inconclusive.

But before we get to the matter of the bill, let’s rewind to the start of the three-night rental. At first glance, Lyon-Reiser says the home looked “perfect” for her family.
Read more “I didn’t scratch the floor on my vacation rental – why should I have to pay?”