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Holland America

David Aronstein's Alaskan cruise took an unexpected turn when he contracted Covid-19. While the onboard medical team provided excellent care, he faced a new challenge upon returning home: a $750 bill for Paxlovid treatment. His insurance company required medical records to process the claim, but despite multiple attempts to obtain these from Holland America, David received no response. The cruise line directed him to fill out a release form and send it to their parent company, Carnival, but this yielded no results. David's perseverance highlights the importance of securing medical records immediately after treatment.

How do I get Holland America to send me my medical records? I keep asking.

August 2, 2024July 31, 2024 by Christopher Elliott

David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?

Categories The Travel Troubleshooter
What happens when Holland America changes the port of his schedule cruise?

What happens when Holland America changes my port?

August 2, 2024June 30, 2018 by Christopher Elliott

When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?

Categories The Travel Troubleshooter
Agents tend to react defensively, take my interest in the problem personally, and the result is almost never a happy ending.

Her “personal cruise consultant” dropped the ball — should I pick it up?

January 23, 2024April 23, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Elmer suspected there might be trouble with his birth certificate on his planned Eastern Caribbean cruise on Holland America's Eurodam.

When Holland America says “no problem” maybe there’s a problem

January 23, 2024March 5, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
McClure's were looking forward to a Caribbean cruise when disaster struck. McClure's wife broke her neck less than a month before cruise.

Is this enough compensation? My wife broke her neck, but my cruise line will only give me a 25 percent refund

August 2, 2024February 1, 2011 by Christopher Elliott

Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.

Categories Commentary

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