Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary. Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? “This surprise anniversary cruise was a dud. Can he get a refund?”
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own? “What happens when Holland America changes the port?”
When Jo Hall’s husband has to cancel his cruise at the last minute and she sails alone, she wonders if she’s entitled to a partial refund. “My husband missed my birthday cruise with Holland America – can he get a refund?”
One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a cruise passenger. Agents, and especially cruise specialists, tend to react defensively, take my interest in the problem personally, and the result is almost never a happy ending.
But when has a rule ever stopped me? Which is why I’m asking about Sally Radicali’s Holland America cruise to Tahiti.
From the beginning, things didn’t go as planned. Her home-based agent never sent her a receipt for the $3,500 deposit. And then, a few months ago, she tried to cancel her cruise because of a work-related issue.
“Her “personal cruise consultant” dropped the ball — should I pick it up?”
Elmer Purkey suspected there might be trouble with his birth certificate on his planned seven-day Eastern Caribbean cruise on Holland America’s Eurodam. He’d been born at a U.S. Army hospital in Landstuhl, Germany, to an American father and a German mother, which made him a natural born U.S. citizen.
But what would the cruise ship employees say when he showed them his birth certificate? So Purkey tried to find out. He contacted Holland America. He got its response in writing.
“When Holland America says “no problem” maybe there’s a problem”