This surprise anniversary cruise was a dud. Can he get a refund?

Richard Peterson decides to gift his wife with a surprise anniversary cruise to celebrate their 40th wedding anniversary.  Unfortunately, he books a Holland America Cuban Explorer cruise but fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can he get a refund? Read more “This surprise anniversary cruise was a dud. Can he get a refund?”

What happens when Holland America changes the port?

When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own? Read more “What happens when Holland America changes the port?”

This traveler says that her flight was canceled. But was it?

Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen. Read more “This traveler says that her flight was canceled. But was it?”

My husband missed my birthday cruise with Holland America – can he get a refund?

When Jo Hall’s husband has to cancel his cruise at the last minute and she sails alone, she wonders if she’s entitled to a partial refund. Read more “My husband missed my birthday cruise with Holland America – can he get a refund?”

Her “personal cruise consultant” dropped the ball — should I pick it up?

Ruth Peterkin / Shutterstock.com
One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a cruise passenger. Agents, and especially cruise specialists, tend to react defensively, take my interest in the problem personally, and the result is almost never a happy ending.

But when has a rule ever stopped me? Which is why I’m asking about Sally Radicali’s Holland America cruise to Tahiti.

From the beginning, things didn’t go as planned. Her home-based agent never sent her a receipt for the $3,500 deposit. And then, a few months ago, she tried to cancel her cruise because of a work-related issue.
Read more “Her “personal cruise consultant” dropped the ball — should I pick it up?”