A family’s dream Alaska cruise collapses when a flight delay leaves them stranded. Holland America refuses to issue a refund despite having booked their flights. Can they get their $3,952 refunded?
David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure’s wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
