What happens when Holland America changes the port?

When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own? Read more “What happens when Holland America changes the port?”

A wife rejects her husband’s surprise anniversary Cuban Explorer cruise — but can he get a refund?

Richard Peterson surprises his wife with a Holland America “Cuban Explorer” cruise for their 40th wedding anniversary, but he fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can we help? Read more “A wife rejects her husband’s surprise anniversary Cuban Explorer cruise — but can he get a refund?”

Holland America changed our flight home — but didn’t inform us

Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed? Read more “Holland America changed our flight home — but didn’t inform us”

This traveler says that her flight was canceled. But was it?

Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen. Read more “This traveler says that her flight was canceled. But was it?”

We had “cancel-for-any-reason” insurance. So why won’t Holland America reimburse us?

Whenever we publish a cruise cancellation story, it’s a given that someone will claim that the passengers should have had travel insurance — especially coverage of the “cancel-for-any-reason” variety.
Read more “We had “cancel-for-any-reason” insurance. So why won’t Holland America reimburse us?”

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