Now that’s the holiday Spirit, Spirit

Maria Enriquez’s story has a happy ending, and couldn’t we all use a little of that today?

She booked a ticket to meet her son in September. He was stationed at the Gulfport Naval Station, 80 miles from New Orleans, and was going to be deployed overseas, so she wanted to see him before he left.

Oh, one more thing: Her tickets were on Spirit Airlines. Read more “Now that’s the holiday Spirit, Spirit”

A strange but true Thanksgiving travel tale that takes a few twists and turns

Being an airline employee means you get lots of perks, especially free travel, right?

As I found out, the answer is “yes and no.” Pass travel is great when everything runs smoothly, but when it doesn’t, things can get interesting pretty quickly. Read more “A strange but true Thanksgiving travel tale that takes a few twists and turns”

Are gift cards better for you — or better for the business?

Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
Read more “Are gift cards better for you — or better for the business?”

The best holiday gifts for travelers

If you’re wondering what to give the traveler in your life for the holidays this year, I have the answer. Make that, answers.
Read more “The best holiday gifts for travelers”

Why Scrooge loves to fly — and why you won’t

I’m stunned by the reaction to two of our most popular stories of the week — my intervention in this case, which resulted in single mom and her kids finally being able to board their flight, and my efforts to secure a refund for this passenger in need.
Read more “Why Scrooge loves to fly — and why you won’t”

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