The real reason why Silicon Valley is the world’s most elusive tourist attraction

Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google. Read more “The real reason why Silicon Valley is the world’s most elusive tourist attraction”

I was charged a $14 booking fee! Is this a scam?

During an internet search for the Cedar Lodge Hotel, Michael Hughes clicked on what he thought was the hotel’s official website and booked a room. The trouble came when he needed to cancel the refundable reservation. That’s when he discovered that he had actually booked through a third-party website — one that charges a nonrefundable booking fee. Read more “I was charged a $14 booking fee! Is this a scam?”

Why did Google replace my defective phone with a refurbished one?

When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one. Read more “Why did Google replace my defective phone with a refurbished one?”

OK, Google, I’m not that Sheila Lamb

Sheila Lamb is getting email for the wrong Sheila Lamb. Can Google fix it? Read more “OK, Google, I’m not that Sheila Lamb”

Google can’t find a refund for this Zagat customer

Maybe Google is evil, after all. Read more “Google can’t find a refund for this Zagat customer”