The real reason why Silicon Valley is the world’s most elusive tourist attraction

Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google. Read more “The real reason why Silicon Valley is the world’s most elusive tourist attraction”

Why did Google replace my defective phone with a refurbished one?

When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one. Read more “Why did Google replace my defective phone with a refurbished one?”

OK, Google, I’m not that Sheila Lamb

Sheila Lamb is getting email for the wrong Sheila Lamb. Can Google fix it? Read more “OK, Google, I’m not that Sheila Lamb”

Google can’t find a refund for this Zagat customer

Maybe Google is evil, after all. Read more “Google can’t find a refund for this Zagat customer”

Four years later, did Google kill flight search?

When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.
Read more “Four years later, did Google kill flight search?”