Here’s the amazing, surprising and inspiring way you are changing how people travel

Not so long ago, this was a blog that generated more heat than light — a place where disenchanted travelers complained about their often intractable problems.

I didn’t mind, because from time to time I could help consumers through my nationally-syndicated column, The Travel Troubleshooter.

And then everything changed.
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So you’re a hotel expert? Prove it

If you know the difference between an ADR and and APR, spend hundreds of nights a year in a hotel or just love the lodging industry, then please listen up.

We need you.

We’re recruiting a squad of expert lodging advocates to assist consumers in our new help forum, and we want you on the team.
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So you think you’re an airline expert?

Do you like to fly just for the sake of being on the plane? Do you proudly refer to yourself as an aviation nerd? Does jet fuel run through your veins?

If you answered “yes” to any of those questions, and if you also like to help people, then I’ve got an opportunity for you.
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Cast off with the new cruise forums – here’s your personal invitation!

Today, I’m honored to introduce our latest forum community on cruising.

Step by step, we’re building a place where people can find real-time help for any consumer problem. It’s very exciting.
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Yes, there’s a better way to advocate for consumers – here it is

If you’re like me, you’re always looking for a better way to do things.

So when John Baker, one of our longtime contributors and moderators, suggested we add a forum to the site a few months ago, I was intrigued.
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