A wacky thing happened on the way to the forums

There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that. Read more “A wacky thing happened on the way to the forums”

What happened on the way to the forum? Our busiest threads of 2016

Self-empowerment is one of the cornerstones of our mission. We pursue the cause of consumer advocacy not only through direct outreach to companies to resolve customer service issues, but also through our forums. Read more “What happened on the way to the forum? Our busiest threads of 2016”

Here’s the amazing, surprising and inspiring way you are changing how people travel

Not so long ago, this was a blog that generated more heat than light — a place where disenchanted travelers complained about their often intractable problems.

I didn’t mind, because from time to time I could help consumers through my nationally-syndicated column, The Travel Troubleshooter.

And then everything changed.
Read more “Here’s the amazing, surprising and inspiring way you are changing how people travel”

So you’re a hotel expert? Prove it

If you know the difference between an ADR and and APR, spend hundreds of nights a year in a hotel or just love the lodging industry, then please listen up.

We need you.

We’re recruiting a squad of expert lodging advocates to assist consumers in our new help forum, and we want you on the team.
Read more “So you’re a hotel expert? Prove it”

So you think you’re an airline expert?

Do you like to fly just for the sake of being on the plane? Do you proudly refer to yourself as an aviation nerd? Does jet fuel run through your veins?

If you answered “yes” to any of those questions, and if you also like to help people, then I’ve got an opportunity for you.
Read more “So you think you’re an airline expert?”