So you’re a hotel expert? Prove it

If you know the difference between an ADR and and APR, spend hundreds of nights a year in a hotel or just love the lodging industry, then please listen up.

We need you.

We’re recruiting a squad of expert lodging advocates to assist consumers in our new help forum, and we want you on the team.
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You may notice something a little different about this site

Everything changes and nothing stands still — at least if Heraclitus is to be believed.

Today, you can believe the old philosopher. My IT team and our friends at BoardingArea are putting the finishing touches on a top-to-bottom redesign of this site. We wanted to create something more mobile-friendly, interactive and useful.

Read more “You may notice something a little different about this site”

Lookit what the stork delivered – a baby forum!


I’m incredibly excited to share the good news with you today. We’ve launched a new forum that’s designed to help you have a better consumer experience.

She’s still a baby, so please go easy on her.

If you want to post a question, you’ll have to register using WordPress (it’s very easy) but by this afternoon, you should be able to authenticate through the major social networks, too.

The purpose of these forums is simple: Like this site, it’s all about helping people. We have a group of dedicated experts who have agreed to monitor the questions and assist consumers with quick, practical answers. I’ll be there, too, of course.

I’ve divided the forum into several categories — a help desk for complaints, a soapbox for folks who want to sound off about a story, the inside track to help consumers with company contact information, and a suggestions box.

Please jump in and post your comments and feedback. Let me know if I’ve missed any categories or if you can think of a better way to divide the topics. I’m open to any suggestions.

The same rules of behavior apply to the forums as for the comments, so please be nice to each other.

As many of you know, I’ve resisted the idea of starting a forum for many years, largely because the other travel forums (I will not mention names) have become cesspools of toxic rhetoric.

What made me change my mind? I think we have the best team of moderators in the business, and there’s a real need for a forum that does things differently. I hope we can meet those standards.

With your help, I believe we will.