Iberia downgrades Christopher Long and his husband to economy class on a flight from Chicago to Madrid. Under European regulations, he’s entitled to a refund of 75 percent of his fare. So why is he only getting a fraction of that?
Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?
After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money?
