My EU 261 claim from WOW is “in process” — for six months

After WOW Air cancels Joseph Hopkins’ flight, he files a claim under EU 261, the European consumer protection regulation. It’s been almost six months and the claim is still “in process.” Where’s the money? Read more “My EU 261 claim from WOW is “in process” — for six months”

How does a “free” flight cost a passenger $600?

How many times can you ask for help? John and Jeanne Vesty would like to know. They travel frequently to Europe. They are also frequent visitors to this very consumer advocacy site, because sometimes your choice of airline has lasting consequences.
Read more “How does a “free” flight cost a passenger $600?”

United Airlines shortchanged us on EC261 compensation

When Bradley Justice and his wife were delayed overnight at Heathrow, they were given a pamphlet about their rights under EC261. So, why didn’t United give them the 600 Euros to which the law entitled them? Read more “United Airlines shortchanged us on EC261 compensation”