Donna Pucciani might be forgiven for thinking Expedia is trying to earn its high ranking as one of the most-complained-about companies on this website. After she and her husband, Peter Bostock, experienced what they call “price-gouging,” you probably would, too. “When Expedia doubled the ticket price, we had to cancel our flight”
Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks his online agency should have caught the problem and fixed it for him, but it didn’t.
“Double-booked on Orbitz – but why didn’t they tell me?”
You break it, you pay for it. Unless you’re traveling. If they break it, you pay for it, too.
“These travel double standards have gotta go!”
After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel agency, Globester.com, had charged her twice for one ticket.
“Well, it’s not quite a full refund, but it’ll do — or will it?”
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.
He’d prepaid for a vehicle in Vienna, Austria, through Expedia. When he picked up the car, Avis also swiped his credit card. Within a week of returning the vehicle, Rossi, a retired telecommunications consultant who lives in Kelkheim, Germany, saw two charges for 333 euros (about $460) on his MasterCard: one from Expedia and one from Avis.
He’d been billed twice for the same car.
“I sent my contract and payment records to both Expedia and Avis but still have no refund of my double payment,” he says.
Rossi’s experience is common in one respect: Small billing errors happen routinely when you’re on the road — a currency conversion error, a fee added to the final bill or a room charge that belongs to another guest. But in another sense, it isn’t. Double-billings are relatively rare. Fortunately, they’re also relatively easy to fix.
“Billed twice? There’s a fix for that, travelers”