DOT COMPLAINT Archives

Air France rejected my baggage claim for the most ridiculous reason

January 21, 2026January 21, 2026 by Christopher Elliott

Gerardine D’Sa checks two bags in Bangalore but only receives one in Chicago. Air France’s customer service team rejects her legitimate receipts with absurd excuses. Can D’Sa recover the full compensation she deserves under international law?

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

December 26, 2025December 15, 2025 by Christopher Elliott

Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

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