The Internet is having a Donald Duck-like tantrum after hearing news that Disney’s popular theme park annual passes jumped by up to 35 percent, crossing the psychologically important $1,000-a-year-mark.
Read more “More than $1k for an annual Disney pass? Quaaaaaack!”
There it was, in black and white. A promise from none other than Disney.
Read more “I want my Disney cruise discount!”
It seems everyone but Jennifer Holdman and her family are getting “free” Disney dining credits on their next theme park vacation. Is there anything she can say to persuade Disney to comp her meals?
Read more “Why can’t I get my Disney dining credits?”
Aren Elliott watches the sunset from the cove at Ko Olina. Saying good-bye. Our monthlong adventure in Hawaii is almost over. We’re at Ko Olina today, where we’re checking out of a vacation rental property my family has fallen in love with. But we’re also excited, because for the next few days, we’ll be staying at the Holiday Inn Waikiki Beachcomber Resort (only four more Holiday Inn Resorts to go on our ambitious Away is Home project to visit every one).
Read more “I already miss Hawaii”
We wanted to share a few snapshots from the Disney Fantasy preview cruise earlier this week.
Read more “Impressions of the Disney Fantasy“
Q uestion: I need some help. My friend and her husband have been extremely good to me this past year. It has been a difficult year for me personally and they have opened their home to me and their friendship has been unmerited.
Read more “No way to make ‘La Nouba’ — how about a do-over?”
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
“Night after night we planned around the supposed show time and hauled back to the hotel, up to this special room,” she says. “And nothing happened.”
What, no pyrotechnics?
Read more “Disney promised me fireworks! Where are the fireworks?”
Q uestion: I checked into the Walt Disney World Swan and Dolphin Resort, and was unexpectedly charged a resort fee. I had booked the stay with my Starwood Preferred Guest points.
The desk staff could not have been less helpful when I questioned the fee. They advised, “It is mandatory on all rooms, whether paid with cash or points, and clearly indicated during booking.”
They also said the resort fee was required by Florida state law.
Read more “Hey, where did this resort fee come from?”
It’s the little things that matter.
After being on the road nonstop since finishing my book
Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.
Read more “Customer service lessons learned from a summer of travel”