Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Mauricio Velandia and his wife and daughter are excited to set sail on another Disney cruise. Unfortunately, his wife forgets to bring her identification to the cruise terminal, and she is denied boarding. Can our advocates help restore the family’s love for Mickey Mouse and friends?
In travel, discounts follow disaster. Whether it’s Paris, Brussels or Orlando — after tragedy strikes a tourist destination, you can
Orlando is having a bad week. A very bad week.
Just how good is the customer service at Disney’s theme parks? I could tell you about all the complaints I get about the mouse (virtually none) or cite the many surveys and polls that suggest its customer service scores are in the stratosphere.
The happiest place on Earth just became a little less happy.
The Internet is having a Donald Duck-like tantrum after hearing news that Disney’s popular theme park annual passes jumped by up to 35 percent, crossing the psychologically important $1,000-a-year-mark.
There it was, in black and white. A promise from none other than Disney.
If you thought airline fees were ridiculous, try booking a ticket to a live performance. That’s what Jeff Paintner did:
It seems everyone but Jennifer Holdman and her family are getting “free” Disney dining credits on their next theme park
Saying good-bye. Our monthlong adventure in Hawaii is almost over. We’re at Ko Olina today, where we’re checking out of
We wanted to share a few snapshots from the Disney Fantasy preview cruise earlier this week.
Jenni Turbeville’s friends can’t make it to a Cirque du Soleil performance because of traffic. Can they get new tickets, or are they out of luck?
I was about to move this complaint into my “case dismissed” file until I read a pretty serious allegation: that a Disney Cruise Line employee had inadvertently served a child a cocktail.
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he’s surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What’s more, he’s told the fee is required by state law. Is it — or is he owed a refund?
It’s the little things that matter.
David Willard is offered help with making a booking at a Disney Vacation Club — a promise Disney reneges on after his salesman goes on medical leave. Is there any way to get Mickey to keep his word?
As Joyce Dunne was checking out of Disney’s Grand Floridian Resort & Spa in Orlando recently, a cast member slipped her some bad news: Her Honda minivan had been damaged by the parking valet.
To say that Michael Harr-Trueblood’s 10-day cruise aboard the Disney Wonder was disappointing might be an understatement.
Pamela Metcalf Kunelis and her husband miss their Disney vacation because of a misunderstanding. Her airline will allow her to redo the vacation, but Disney wants $500 for new hotel rooms, and it refuses to make an exception. Should it?
In one video, a little boy dances during a parade at Disney’s Magic Kingdom. In another, a young girl dressed as a princess embraces her father. And in a third, two women explore Cinderella Castle.
This was supposed to be a post about Mickey’s Not So Scary Halloween Party at Disney World, which we attended on Friday evening. It was great fun, like last year, except that we stayed for the parade. The kids loved it.
After Terry Thompson’s daughter runs away from home, she cancels her Disney World vacation. But her travel insurance company refuses to refund $588 in airline tickets. Can’t Disney help? Mickey says it’s beyond his control. But is it?
Chuck Thompson is the author of the just-released book, To Hellholes And Back: Bribes, Lies, and the Art of Extreme Tourism, a follow-up to his wickedly funny Smile When You’re Lying, a takedown of the travel writing business. So where are the hellholes? Congo, India, Mexico City and — “most feared of all,” Disney World. I asked him to explain.
When it comes to customer service, Disney is often held to high — some would say unreasonably high — standards. As someone who lives in Orlando, I’ve seen it firsthand. People come here expecting everything about their theme park experience to be absolutely perfect. When it isn’t, I hear about it.
When it comes to this weekend’s Travel Troubleshooter column about a Disney vacation that lacked a little magic, there’s no middle ground. Either you side with the unhappy visitor whose monorail broke down and whose room wasn’t up to his standards, or you believe the real victim was the Mickey, who compensated the customer in the end.