DirecTV On Demand down? You’ve got a friend

Recently, a former work colleague, Amy Johnson, was lamenting on her Facebook page about how her DirecTV On Demand had been down for a couple days.

She posted that she had contacted DirecTV customer service by phone (AT&T purchased DirecTV several years ago), and that the representative told her the company was aware of the problem but did not have an expected date of resolution. Read more “DirecTV On Demand down? You’ve got a friend”

How to negotiate a lower cable bill without cutting the cord

Peter Hoagland’s cable company, Comcast, had a surprise for him at the end of the year — and it wasn’t a good one.

The cable giant first raised his bill by 40 percent. He asked it to reconsider the raise, and it agreed to lower his bill to $103 a month. Read more “How to negotiate a lower cable bill without cutting the cord”

A flag on the play after “free” NFL offer from DirecTV

Why is DirecTV offering — and then rescinding — Donavon Frater’s premium subscription TV package? The company doesn’t have a clue. Time to call for help. Read more “A flag on the play after “free” NFL offer from DirecTV”

Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

If AT&T fails and no one is around to hear it, does it make a sound?

If a company promises a discount, but there’s no record of it, did it really happen? Read more “If AT&T fails and no one is around to hear it, does it make a sound?”