A flag on the play after “free” NFL offer from DirecTV

Why is DirecTV offering — and then rescinding — Donavon Frater’s premium subscription TV package? The company doesn’t have a clue. Time to call for help. Read more “A flag on the play after “free” NFL offer from DirecTV”

Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

If AT&T fails and no one is around to hear it, does it make a sound?

If a company promises a discount, but there’s no record of it, did it really happen? Read more “If AT&T fails and no one is around to hear it, does it make a sound?”

Beware of “free” offers from DirecTV

DirecTV promises Glenn Brasch a “free” baseball package. Then it charges him, and when he tries to cancel, it hits him with an early termination fee. Is there any way to untangle this mess? Read more “Beware of “free” offers from DirecTV”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

Why won’t DirecTV let me off the hook?

DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
Read more “Why won’t DirecTV let me off the hook?”

Not seeing clearly with DirecTV’s Cinema Connection Kit

When Abdul Blakney tries to get DirecTV on his laptop, the connection doesn’t work. Now he’s out $80 for a useless Cinema Connection Kit. Is there any hope for this customer?
Read more “Not seeing clearly with DirecTV’s Cinema Connection Kit”