AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

Why is DirecTV charging us for NFL Sunday Ticket? They said they wouldn’t

When DirecTV promises Stephanie Esparza it will waive the charge for a premium channel, she’s shocked by her next monthly bill. Why won’t DirecTV honor its word? Read more “Why is DirecTV charging us for NFL Sunday Ticket? They said they wouldn’t”

When a DirecTV dish damages my roof, where do I send the bill?

When a DirecTV dish damages Dianna Bush Nix’s roof, the company agrees to pay her for the repairs. But more than a year later, why is she stuck with a $3,695 bill? Read more “When a DirecTV dish damages my roof, where do I send the bill?”

An early termination fee, DirecTV? Wait until the president hears about this

A DirecTV representative waives Brian Stocks’ early termination fee. Then the company un-waives it. Is there any way to fix this misunderstanding?
Read more “An early termination fee, DirecTV? Wait until the president hears about this”

Help! My subscription TV bill is $708 instead of $72

After Christopher Gomez switches to DirecTV, he receives an unexpected bill. Now what?
Read more “Help! My subscription TV bill is $708 instead of $72”