Maybe DirecTV let this Genie out of the bottle too soon
Steve Lipscomb upgrades to a DirecTV Genie set-top box. But it doesn’t work right, and now the company won’t let him out of his contract or allow him to downgrade to his old box. What now?
DIRECTV
Help me get rid of these bogus moving charges, please!
Cala Woods is led to believe she won’t have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service “installed”?
The mystery of the reappearing $400 cancellation fee
Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn’t want, and believes he shouldn’t have to pay for. Is there any way to get it removed?
Help! DirecTV is charging $235 for my move
DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?
Is DirecTV guilty of “false advertising”?
When Caren Rickert switches from Comcast to DirecTV, she’s unhappy with the service. But switching back may cost her $460, even though she’s only had DirecTV a few days. Is that fair?
My “protection plan” didn’t protect my move — now what?
Nathan Witt is sold a “protection” package with DirecTV that covers moves. Only, it doesn’t. Now he’s being asked to pay a moving fee or cancel his service. What should he do?