Tag: DENIED BOARDING

The airline made a big mistake and refused to let me board!

By Michelle Couch-Friedman |

An airline employee recently made a mistake and refused to let Jordan Allen board his scheduled flight to Africa. That error cost him $5,754.

Allen says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Allen more than just cash, and he wants Elliott Advocacy to help right this wrong. Read more “The airline made a big mistake and refused to let me board!”

Delta Air Lines rejected me and my valid travel documents!

By Michelle Couch-Friedman |

Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. She explains that these are valid travel documents for her to enter China, but the gate agent is unconvinced, and she’s denied boarding.

Now she wants to know who is responsible for this travel fiasco. Read more “Delta Air Lines rejected me and my valid travel documents!”

Bumped from my flight to Palm Beach — why won’t American pay up?

By Christopher Elliott |

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay? Read more “Bumped from my flight to Palm Beach — why won’t American pay up?”

Alaska Airlines bumped a real American hero – should I get involved?

By Christopher Elliott |

Chris Parypa Photography / Shutterstock.com
Chris Parypa Photography / Shutterstock.com
It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

They contacted me after running into some trouble on two separate itineraries to Anchorage, and despite every effort to get things sorted out with Alaska Airlines, they couldn’t.

By the way, if you don’t know who Chuck Yeager is, look up the word “hero” in the dictionary. You see that guy? That’s Gen. Yeager.
Read more “Alaska Airlines bumped a real American hero – should I get involved?”

Help! United left my 13-year-old daughter in Syracuse

By Christopher Elliott |

What does United Airlines’ unaccompanied minor fee cover? Katrina Cichosz wants to know, and after reviewing her case, I’m kind of curious, too.

Let’s go right to the textbook definition, which is on United’s website. When her 13-year-old daughter, Gabrielle, flew home for Thanksgiving on Nov. 21, she had the option of paying the $99 fee to cover “the extra handling required” for managing a child’s travel, but technically, she didn’t have to.
Read more “Help! United left my 13-year-old daughter in Syracuse”

Holy water! Did Southwest mistreat passenger on a pilgrimage?

By Christopher Elliott |

There isn’t much Val Maswadi and Southwest Airlines can agree on.
Read more “Holy water! Did Southwest mistreat passenger on a pilgrimage?”

Denied boarding because I didn’t pay a change fee

By Christopher Elliott |

Always read to the end. The very end.

That’s my takeaway from today’s failed case, which involves a woman who was denied boarding on a United Airlines flight because she hadn’t paid a mysterious fee.
Read more “Denied boarding because I didn’t pay a change fee”