Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. She explains that these are valid travel documents for her to enter China, but the gate agent is unconvinced, and she’s denied boarding.
J. Gillula had a Southwest Airlines ticket from Oakland, Calif., to Baltimore last year. But he didn’t have his ID.
That shouldn’t have been a problem, at least according to the TSA. It allows passengers who don’t have identification to undergo a secondary screening.
But it was a problem.
After a long wait, and an interrogation by the Alameda County Sheriff’s Department, a Southwest airlines employee approached me and told me that I would not be able to fly that day.
When I asked who it was — the TSA or Southwest — that was denying me the right to travel, she clearly indicated that Southwest was denying me boarding, in the presence of several TSA employees who made no attempt to correct her.
I was then escorted back to the ticket counter, where the Southwest employee processed a refund for my round trip ticket; she did not, however, make any attempt to re-book me or provide me with alternate transportation.
Can you force an airline to follow its own rules? Phil and Margaret Warker wanted to know after a disastrous return flight from Nassau to Washington via Miami. US Airways blamed the weather and offered them a $100 flight voucher for the trouble.