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DENIED BOARDING

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

November 24, 2024October 6, 2023 by Christopher Elliott

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation — or compensation.

Categories Popular, The Travel Troubleshooter
What does your airline owe you if you if it denies you boarding? Here's what you need to know about denied boarding compensation.

The ultimate guide to airline denied boarding compensation in 2025

December 18, 2024July 6, 2022 by Christopher Elliott

What does your airline owe you if it bumps you from a flight? Here’s what you need to know about denied boarding compensation.

Categories Ultimate Consumer Guides
After Samantha Gomez is bumped from a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Bumped from my flight to Palm Beach — why won’t American pay up?

February 1, 2024July 28, 2017 by Christopher Elliott

After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?

Categories The Travel Troubleshooter
It's not every day that you hear from a real American hero like Chuck. It turns out he and his wife catch my syndicated column.

Alaska Airlines bumped a real American hero – should I get involved?

January 26, 2024March 18, 2014 by Christopher Elliott

It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

Categories Should I Take The Case?
What does United Airlines' unaccompanied minor fee cover? Katrina Cichosz wants to know, and after reviewing her case, I'm kind of curious, too.

Help! United left my 13-year-old daughter in Syracuse

January 22, 2024December 24, 2012 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Holy water! Did Southwest mistreat passenger on a pilgrimage? There isn't much Val Maswadi and Southwest Airlines can agree on.

Holy water! Did Southwest mistreat passenger on a pilgrimage?

January 22, 2024October 18, 2012 by Christopher Elliott

There isn’t much Val Maswadi and Southwest Airlines can agree on.

Categories Commentary
That's my takeaway from today's failed case, which involves a woman who was denied boarding on a United Airlines flight.

Denied boarding because I didn’t pay a change fee

January 22, 2024July 19, 2012 by Christopher Elliott

Always read to the end. The very end.

Categories Commentary

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