Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. She explains that these are valid travel documents for her to enter China, but the gate agent is unconvinced, and she’s denied boarding.
Now she wants to know who is responsible for this travel fiasco. Read more “Delta Air Lines rejected me and my valid travel documents!”
David Shiner’s trip home from Casablanca, Morocco, wasn’t the beginning of a beautiful friendship between him and Air Canada. The airline forced Shiner to stay behind while his family returned several days ahead of him. Air Canada reimbursed Shiner’s incidental expenses and the cost of his airfares. Read more “Why did you abandon me in Casablanca, Air Canada?”
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived at the embarkation terminal, Carnival refused to allow them to board the ship: Their boarding passes were for Dec. 31, 2017, instead of Dec. 31, 2016. Read more “They missed their New Year’s Eve cruise by a whole year. Are they entitled to restitution?”
Kim and Joe Christiana were headed home to Baton Rouge, La., from their son’s wedding when they got an unexpected change in their itinerary. Read more “This passenger says she was involuntarily denied boarding — American Airlines disagrees”
Mauricio Velandia and his wife and daughter are excited to set sail on another Disney cruise. Unfortunately, his wife forgets to bring her identification to the cruise terminal, and she is denied boarding. Can our advocates help restore the family’s love for Mickey Mouse and friends? Read more “Can you help me fall back in love with Disney?”