A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.
Patricia Sweeney says she suffered multiple bug bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
Ted Oehlerking’s flight from Bremen, German, to Seattle, via Amsterdam was canceled all the way down the line. Although his airline, KLM, put him on the next available flight and upgraded him, it didn’t offer him any financial compensation for the delays.
Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines. She thought wrong.
Federal law says an airline can’t limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger. But if you’re flying on Delta Air Lines, you might have thought otherwise.
Joshua Davis and his family were looking forward to a weeklong vacation in Cancun. They were not planning to pay twice for their airline tickets, or to be on the receiving end of a frustrating form letter from Delta Air Lines, which cast a long shadow over their family getaway.
