Everything is negotiable, even a nonrefundable airline ticket. Consider what happened when Ryan Duffy developed complications from brain surgery, which forced him to cancel his American Airlines flight from Charleston, S.C., to Las Vegas. Read more “How refundable is your nonrefundable ticket?”
After Irene Reitman’s brother passes away, she cancels her trip to Las Vegas. But American Airlines won’t refund her fare. Why not?
Question: My husband and I were recently scheduled to fly from Chicago to Las Vegas on American Airlines. Unfortunately, my brother died shortly before we left, and we canceled our non-refundable tickets.
I subsequently noticed on the American website that non-refundable tickets could be refunded due to a death in the immediate family. I called the refund services desk for many days and could never get through to a real person. The message on this phone was “Due to circumstances beyond our control, we can’t answer the phone right now, call back later.” Read more “After brother’s death, where’s my airfare refund?”
Question: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit and run accident.
I have had a difficult time even focusing on things. I sent United an email a few weeks after his death, but months before his ticket credit was to have expired. I received a standard automated response that they would get back to me within 10 days on my refund request. Read more “No name change on a dead passenger’s ticket?”