Why is Vayama taking six months to process my refund?

Joyce Jordan and her husband booked a trip online. Sadly, Jordan’s husband died before the trip and outside the cancellation and refund time period. She’s hoping for a refund. Can we help Jordan recover any of her money? Read more “Why is Vayama taking six months to process my refund?”

The Consumer Financial Protection Bureau is marked for death. Here’s why you should care

Since the Consumer Financial Protection Bureau’s creation six years ago, some Republicans in Congress have wanted to kill it. They may get a clear shot next month. Read more “The Consumer Financial Protection Bureau is marked for death. Here’s why you should care”

My husband died — can I get a refund from Spirit Airlines?

Jodi Parsons’ husband dies before he can take his Spirit Airlines flight from New Orleans to Chicago. Can she get a refund? Read more “My husband died — can I get a refund from Spirit Airlines?”

After aunt’s death, she wants a B&B redo — is this enough?

Ellen Villar’s aunt died just before her planned weekend at a small bed and breakfast in Micanopy, Fla. Why are you reading about her personal tragedy? Because the reservation was nonrefundable, and Villar wants a re-do. Read more “After aunt’s death, she wants a B&B redo — is this enough?”

After son’s death, why won’t Spirit offer a refund?

After Margery Jackson’s son dies, she asks Spirit Airlines to refund the cost of his airfare, but Spirit ignores her request. Can our advocates help her get his tickets refunded so she can close his credit card account? Read more “After son’s death, why won’t Spirit offer a refund?”