Everything is negotiable, even a nonrefundable airline ticket. Consider what happened when Ryan Duffy developed complications from brain surgery, which forced him to cancel his American Airlines flight from Charleston, S.C., to Las Vegas.
Read more “How refundable is your nonrefundable ticket?”
Tag: death
The death of a customer doesn’t guarantee survivors a refund
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
Read more “The death of a customer doesn’t guarantee survivors a refund”
Mom died, but US Airways won’t refund my fee
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it pay up?
Read more “Mom died, but US Airways won’t refund my fee”
After brother’s death, where’s my airfare refund?
Question: My husband and I were recently scheduled to fly from Chicago to Las Vegas on American Airlines. Unfortunately, my brother died shortly before we left, and we canceled our non-refundable tickets.
I subsequently noticed on the American website that non-refundable tickets could be refunded due to a death in the immediate family. I called the refund services desk for many days and could never get through to a real person. The message on this phone was “Due to circumstances beyond our control, we can’t answer the phone right now, call back later.”
Read more “After brother’s death, where’s my airfare refund?”
My mother is terminally ill — why won’t Princess refund her cruise?
Question: I am currently sitting on a deck overlooking a park at a hospice facility while my mother lies in her bed taking a morphine nap. She will die in a couple of days.
My mother was diagnosed with soft tissue sarcoma last year. We had expected that she would be around for at least another couple of years. But last week we discovered that the tumors she had more than tripled in size and a week later she was given a few days life expectancy.
Read more “My mother is terminally ill — why won’t Princess refund her cruise?”
No name change on a dead passenger’s ticket?
I have had a difficult time even focusing on things. I sent United an email a few weeks after his death, but months before his ticket credit was to have expired. I received a standard automated response that they would get back to me within 10 days on my refund request.
Read more “No name change on a dead passenger’s ticket?”
Dad passed away — is his cruise refund sunk?
Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.
He knew it would probably be his last vacation. He’d just undergone cancer surgery, but it was also his 55th wedding anniversary and he wanted to go, despite his pre-existing medical condition.
I use the term “pre-existing” medical condition because, unfortunately, her father died before he could set sail.
Read more “Dad passed away — is his cruise refund sunk?”
Is it too hard to get an airline ticket refund?
Question: I’m hoping you can help, because I’m stuck in limbo with my request for a refund on a $950 nonrefundable ticket to Maui on American Airlines.
Read more “Is it too hard to get an airline ticket refund?”
How do I get T-Mobile to stop billing my dead friend?
Question: My friend Adam died March 3. He was disabled and lived with my family.
I called T-Mobile to notify it the day after his death. I was told that since he had no contract and was paying monthly that his account would simply cancel out for non-payment.
Read more “How do I get T-Mobile to stop billing my dead friend?”
His SeaWorld vacation is sunk — where’s his refund?
He was wrong.
Read more “His SeaWorld vacation is sunk — where’s his refund?”