Everything is negotiable, even a nonrefundable airline ticket. Consider what happened when Ryan Duffy developed complications from brain surgery, which forced him to cancel his American Airlines flight from Charleston, S.C., to Las Vegas.
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Tag: death
The death of a customer doesn’t guarantee survivors a refund
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
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Mom died, but US Airways won’t refund my fee
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it pay up?
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After brother’s death, where’s my airfare refund?
Question: My husband and I were recently scheduled to fly from Chicago to Las Vegas on American Airlines. Unfortunately, my brother died shortly before we left, and we canceled our non-refundable tickets.
I subsequently noticed on the American website that non-refundable tickets could be refunded due to a death in the immediate family. I called the refund services desk for many days and could never get through to a real person. The message on this phone was “Due to circumstances beyond our control, we can’t answer the phone right now, call back later.”
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My mother is terminally ill — why won’t Princess refund her cruise?
Question: I am currently sitting on a deck overlooking a park at a hospice facility while my mother lies in her bed taking a morphine nap. She will die in a couple of days.
My mother was diagnosed with soft tissue sarcoma last year. We had expected that she would be around for at least another couple of years. But last week we discovered that the tumors she had more than tripled in size and a week later she was given a few days life expectancy.
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No name change on a dead passenger’s ticket?
I have had a difficult time even focusing on things. I sent United an email a few weeks after his death, but months before his ticket credit was to have expired. I received a standard automated response that they would get back to me within 10 days on my refund request.
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Dad passed away — is his cruise refund sunk?
Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.
He knew it would probably be his last vacation. He’d just undergone cancer surgery, but it was also his 55th wedding anniversary and he wanted to go, despite his pre-existing medical condition.
I use the term “pre-existing” medical condition because, unfortunately, her father died before he could set sail.
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